19E - RFP - GRAFFITI - Laserfiche WebLink

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b. Work orders shall include: i. Location or address, ii. Before and after photos; iii. Date and time of work order creation; V. Date and time of removal performed, V. Response time in hours, vi. City department, vii. City contact name, viii. Date and time of request, X. Date and time of work performed, X. Square footage, xi. Surface type, xii. Public or private property, xiii. Brief description of graffiti, xiv. Description of remedy, and xv. Gang tag ID c. Work order system shall include personalized and secure client logins, and City personnel may monitor City work orders and projects. d. Location shall include a Global Positioning System (GPS) link attached to Google or other commonly used online mapping application. e. Web based system must be able to show: i. All work order status, ii. Maps of zones as provided by City, iii. Response time to work orders, V. Costs by zones, V. Square footage cleaned by zones, vi. Custom graphs and reports to include but not limited to, vii. Total Locations received from Graffiti Hotline, viii. Total Location received from App X. Total Square Footage Removed X. Average response time for service calls through Graffiti Hotline /App 1. Same Day Response 2. Within 24 Hours 3. Within 48 Hours 4. Over 48 Hours and /or referred to other Agencies xi. Maps in Google Earth, f. The City shall have access to this data following completion of the work order for a period of three years. g. All data collected in the database for this project is the property of the City of Santa Ana. III. MOBILE APPLICATION TOOL a. Contractor shall provide a mobile application free for City personnel and the general public. b. This application shall allow for the submission of photos of graffiti electronically into Contractor's Work Order System. c. Reporting party shall automatically receive an electronic response with all before and after photos once the work has been completed. City of Santa Ana GRSC Services RFP Page 15