19E - RFP - GRAFFITI - Laserfiche WebLink

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d. This application shall be available on ICS and Android platforms, including, but not limited to Apple (Phone and Google Android mobile devices. e. Mobile requests are to be electronically submitted to work order system and assigned a work order number in real time. f. Upon job completion, a "Thank You" note with all before and after photos are to be transmitted electronically to the resident's email address. g. Responding email must have a feedback link to an electronic survey that allows residents to rate services and response time. h. App shall have flexibility to allow reporting of other Public Service Requests at no additional cost to the City. i. App must be available on the App Store and Android marketplace at the cost of the contractor. j. App must be a native IOS and Android app, mobile webpages requiring the public's data usage from their browser are not acceptable alternatives. k. A web link is to be included that allows residents to submit their requests directly on the City's website. I. Contractor must be able to demonstrate all aspects of the web based work order system and mobile app through a working version of the software prior to award of RFP, and must include Smartphone app names and contact information for a minimum of three (3) municipal customers of similar size that have used contractor's software for at least 12 months. IV. DELIVERABLES a. A minimum of at least two hundred (200) hours of daily weekday surveillance will be required as part of the contract. In addition, a minimum eight (8) hours of daily weekend and Holiday surveillance will be required as part of this contract. The surveillance activities will be done at the Contractor's cost. b. Contractor(s) shall provide online access to before and after digital photograph files, mapped locations, billing information, etc. in a real -time environment of graffiti removal work done for the City. Digital photographs shall be clearly labeled as public or private, before or after, and with the exact location of the graffiti, and shall reference any work order number associated with the removal. All photographs shall be date and time stamped. All photographs shall show enough of the surrounding area or structure to determine size and location on the facility. Contractor is to provide real -time mapping of all graffiti removal via Google maps or other commonly used mapping. c. The Contractor will prepare and submit to each City department or agency a report of surveillance activities performed during the month. This report will provide the following basic information: i. Amount of time spent on surveillance per week, ii. Areas covered in the surveillance, iii. Dates and time that surveillance took place, and iv. Graffiti found and location of the graffiti. V. INVOICING a. Contractor shall invoice the requesting department unless otherwise advised, upon satisfactory receipt of product and /or performance of services. City of Santa Ana GRSC Services RFP Page 16