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b. City will use best efforts to make payment within thirty days following receipt and review of invoice <br />and upon complete satisfactory receipt of product and performance of services. <br />c. City shall notify Contractor of any adjustments required to invoice. <br />d. Invoices shall contain City PO number, invoice number, remit to address and itemized products <br />and /or services description and price as quoted and shall be accompanied by acceptable proof of <br />delivery. <br />e. Contractor shall utilize standardized invoice template upon request. <br />f. Invoices shall only be issued by the Contractor who is awarded a contract. <br />g. Payments will be issued to and invoices must be received from the same Contractor whose name <br />is specified on the PO's. <br />h. The City will pay Contractor monthly or as agreed upon, not to exceed the total quoted in the RFP <br />response. <br />i. Contractor(s) shall provide a spreadsheet with each monthly invoice showing the following, <br />i. Showing each location or address serviced, <br />ii. Number of the service request associated with the removal if any, <br />iii. Type of removal, <br />V. Date, <br />V. Notes, <br />vi. Square footage cleaned, and <br />vii. Method of removal. <br />VI. PERFORMANCE REQUIREMENTS <br />The successful Contractor(s) shall clearly demonstrate the ability to <br />a. Receive service requests on a twenty -four (24) hour basis via app, fax, or e -mail, <br />b. Prepare surfaces and paint over graffiti with a color matching the existing covering, or remove graffiti <br />with appropriate cleaners, removers, etc., <br />c. Protect surfaces, landscaping, and personal property adjacent to graffiti removal locations, <br />d. Properly clean -up work areas, and dispose of paints, chemicals, solvents, and cleaning agents <br />utilized in performing the graffiti removal work per local, state and Federal regulations, and <br />e. Accurately track and report the work location, scope, quantity of work performed, and employment <br />utilization. <br />VII. ACCOUNT MANAGER/ SUPPORT STAFF /WORK TRUCK CREW <br />a. Contractor shall provide a dedicated competent account manager who shall be responsible for <br />the City account/contract. The account manager shall receive all orders from the City and shall <br />be the primary contact for all issues regarding Proposer's response to this RFP and any contract <br />which may arise pursuant to this RFP. <br />b. Contractor shall designate once specific truck/individual to oversee an inspect work performed by <br />Contractor's personnel assigned to this contract. The representative shall be immediately <br />City of Santa Ana GRSC Services RFP Page 17 <br />