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I nfoSend Response —12/29/2006 <br />ID <br />QUALITYGR�33. <br />Meets <br />Partially <br />Meets <br />Does not <br />Meet <br />Future <br />Enhancement <br />G11-31 <br />All bills and designated forms are to be <br />delivered to a Southern California Post Office <br />by 3:30 p,m, the same or next business day <br />following reoelpt of the printing files. Vendor <br />will notify COSA by noon of that day If there <br />are to be any delays In delivering the bills to <br />th a post office, <br />X <br />3) No smudges, spots, or specs of Ink on the <br />X <br />Mail Is currently delivered to the Anaheim <br />Postal Hub st 5:15 p.m. This provides the City <br />with the same mail turnaround that would be <br />achieved If the mail was dropped off at 3:30 <br />p,m. because the mail dose not need to be <br />GR -34. <br />delivered from a local post office to the postal <br />_ <br />hub. <br />X <br />25H-26 14 <br />QUALITYGR�33. <br />After bills and forms are printed, a quality <br />inspection will be performed by vendor <br />personnel using, but not limited to the following <br />criteria: <br />1) No fading of Ink on any part of the form. <br />2) No tears, wrinkles or damage to paper. <br />X <br />3) No smudges, spots, or specs of Ink on the <br />form. <br />4) The printing Is to be centered on the form. <br />5) Acceptable OMR scan mark. <br />Must have an easily readable OCR scan line <br />on bottom ofcoupon. <br />GR -34. <br />All hills and forms that do not pass the quality <br />_ <br />Inspection shall be reprinted by vendor at no <br />X <br />cost to COSA and be prepared for mailing the <br />same day or as inetrurted by COSA. <br />GR -35. <br />All documents damaged during any process <br />(printing, Inserting, or vendor handling) shall <br />X <br />be reprinted the same day at ro additional <br />expense to COSA. <br />ELECTRONIC BILL PRESENTMENT AND <br />PAYMENT <br />GR -3G, <br />COSA will also be Implementing an electronic <br />bill presentment and payment (EBPP) solution <br />X <br />simultaneously to outsourcing the printing and <br />mailin functions with a single vendor for both. <br />GR37, <br />Customers will access all EBPP options vla a <br />X <br />[ink on COSA's existin website. <br />GR.38, <br />The EBPP webslte must have the some "look <br />X <br />and feel" as the City's current site. <br />GR -39. <br />The site must be compliant with Section 508. <br />X <br />GR -40. <br />Vendor wlll send customers, who sign up for <br />CBPP, an e-mail notificaticn alerting them that <br />their bill is ready for viewing. The customer <br />will either cllck or the a -mall or go to the <br />COSA website to find the [Ink to their bill <br />X <br />image, The bill Image will be provided by the <br />vendor. The Image must be printable and able <br />to be exported Into other usable format spread <br />sheets Excel, etc.), and PRFs. <br />25H-26 14 <br />