INFOSEND, INC. 3 - 2015 - Laserfiche WebLink

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I nfoSend Response — t V29/240e GR -41. The vendor must maintain and archlve 24 months of bill images or suggest an alternative. Drill down to historical X consumption and billing and payment Information will braprovided. GR -42. COSA Is able to view all payment transactions processed by the vendor Including pending X a menta. OR -43, The vendor must be able to identify accounts that will not receive a paper bill. The paper bill X will be suppressed on those accounts, VENDOR MUST BE ABLE TO DEMONSTRATE THE FOLLOWING CAPABILITIES: GR -44, Secure storage and transmission of all transactions sent via the internet using the X most advanced security technology available t 28 -bit Encryption) GR.45, Provide the CSRs with all the tools (Le. reset passwords, add/or remove subscribers, etc,) required to manage/support customer Inquiries. CSRa must have the ability to link by X bill date to the exact bill and search for other bills for that account when In bill viewing screen. GR -46, Extensive array of online reports available In multiple download options and/or vlewable within a UI Including Audit, X Subscriber/enrollment, Remittanoo/return, Accounts Accessed, and viewed Statement Reports. GR -47. Supports links to a comprehensive pre -packed database of Frequently Asked Questions and X Answers re ardln o blliin . GR -48, Monthly updates and software upgrades to the vendors application shall be included In X vendor's unit pricing, GR -49. The vendor must be able to isolate presentment and payment services and provide pricing for both options. Based on pricing and other considerations, COSA may elect to use the vendor for presentation only, X not payment COSA uses the services of a third party to process credit card payments. Vendor will need to provide payment services for one time bank draft payments. DISASTER AND CONTINGENCY -- RECOVERY PLANNING 25H-27 16