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InfoSend Response — 12/20/2003 <br />e The facility is a live production facility outfitted with data processing, printing, <br />mailing and general office equipment and supplies, This facility Is available for <br />mail processing if the main facility Is not functional for any reason. <br />Y Multiple production printers and inserters are installed at the Disaster <br />Recovery Facility. <br />Primary Facility Operational Logistics <br />• The company currently occupies three adjacent but separate buildings. Fire <br />doors separate the buildings, which prevents a possible fire in one building <br />from spreading to another. <br />■ The building is outfitted with security doors that require those who enter the <br />building to have access control cards This allows InfoSend to monitor the <br />traffic going through all entry and exit doors. Visitors may gain entry into our <br />facility by using the intercom located at the front door. <br />• InfoSend is protected with a modern security network. Each authorized user <br />keeps an individual security code and may only access the premises during <br />appropriate business hours. The building Is armed during off hours. If the <br />alarm should go off, the local Police Department's average response time is <br />less than 10 minutes. <br />■ Critical servers and network equipment Is centrally located and only <br />accessible to managers and assigned staff. <br />Materials; <br />InfoSend's envelope and form suppliers keep a reserve of materials at their <br />facilities. <br />Reserves of custom and standard forms are maintained at the disaster <br />recovery facility. <br />Mail House Logistics: <br />InfoSend works multiple production lines, each of which can operate <br />independent of the others in the case of an equipment failure. Please contact <br />your account representative for a full listing of the current production <br />equipment in use, <br />Testing <br />The Disaster Recovery facility is continually visited by InfoSend's <br />management and technical staff to test the facilities systems, power, and <br />other resources. <br />InfoSend's IT staff is immediately informed If the backup systems are offline <br />and cannot receive data. <br />25H-44 32 <br />