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InfoSend Rosponse —12!28/2008 <br />Describe your contingency planning, documentation and testing processes using the following <br />scenarios: <br />(1) Technology failure or interruption (e.g., date processing, communications), <br />The primary facility uses two full T1 lines from different vendors to ensure that clients can <br />always access the system. Should both lines go down the second facility's systems can be <br />used. Multiple workstations ensure that system failure does not affect processing, as do backup <br />servers and redundant moving parts within each server. <br />2) Labor interruption, <br />All of the departments listed below have at least 3 staff members to ensure that production Is <br />not delayed if a staff member is sick or out of the office; <br />• Printing <br />• Mailing <br />• Client Support <br />The disaster recovery facility is currently being transitioned to a fully staffed facility. This will <br />allow It to be operated even If there is a catastrophic problem at the primary facility that renders <br />its staff unable to operate the machinery at the disaster recovery facility. <br />3) Unavailability of physical premises, or <br />The disaster recovery facility will be used if the physical premises are not available at the <br />primary facility in Anaheim. <br />4) Operational disruption (due to any cause) such as a power outage. <br />The disaster recovery facility will be used if there is an operational disruption at the primary <br />facility in Anaheim. <br />ATTACHMENT E <br />(Continued) <br />II.A.3 MISCELLANEOUS VENDOR'S APPLICATION, SOFTWARE AND MAINTENANCE <br />UPDATES <br />25H-45 33 <br />