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Good Things Observed at the City <br />• IT Investments: Enterprise Resource <br />Planning, Enterprise Content <br />= Management & PD CAD/RMS <br />• Professional City staff: committed to <br />delivering exemplary services <br />• Management: a desire to fully <br />leverage IT / web -based technologies <br />• <br />(1 City Manager: an IT vision to enhance <br />customer service, reduce costs and <br />increase revenues <br />• Web Innovation: PD WIKI PDa web <br />knowledgebase & web -enabled HR <br />tools <br />62 <br />Opportunities for Transformational Change <br />• IS Organization is not structured to <br />i f ` succeed or support City Strategy <br />i 7 Restructure IS organization to reflect a <br />progressive and responsive structure, <br />recruit a CTIO (Chief Technology <br />Innovation Officer) <br />• Limited human / financial resources <br />allocated for the IS organization <br />Adopt a formal budget support model for <br />IS and the IT Strategic Plan Roadmap <br />• A lack of IT best practices <br />Adopt the highest level of IT professional / <br />technical policies & practices <br />Opportunities for Transformational Change <br />• Outdated Computer Hardware (7 — 15 <br />p year old Servers / PCs) & Software, <br />from years of deferred investment <br />Implement a formal and adequately <br />funded Technology Refresh Program <br />• City is not taking advantage Gov / <br />Online service delivery solutions <br />Adopt a commitment to become a leader <br />in E-Gov, Open Data & Transparency <br />• Lack vision, leadership & focus on <br />emerging technologies <br />CTIO & adopt emerging IT: Web, Mobile <br />Apps, Wi-Fi, Public/Private Partnerships <br />64 <br />CITY COUNCIL MINUTES 27 AUGUST 18, 2015 <br />