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MILLER MENDEL, INC. PROPRIETARY AND CONFIDENTIAL EXHIBIT A TO MILLER MENDEL, INC. (MMI) MASTER SOFTWARE LICENSE AND SERVICES AGREEMENT "AGREEMENT" LICENSE PERIOD, PRICING AND OTHER (LPPO) CLIENT SPECIFIC TERMS Unless otherwise defined herein, all capitalized terms in this Exhibit A shall have the same meaning given to them in the Agreement. 1) CLIENT NAME AND PRIMARY ADMINISTRATIVE USER. Name: Santa Ana Police Department Address: 60 Civic Center Plaza, Santa Ana, CA 92701 Email: PSemelsberger@santa-ana.org 2) ADD ON SERVICES. Admin: Commander Pete Semelsberger Phone: (714)245-8051 2.1 Two Factor Authentication. If Client has requested the two -factor authentication service for its Authorized User accounts on the System, Client will be billed additionally for the service. Client acknowledges and agrees it will be charged a onetime setup/activation fee of $500.00. Applicants will have the option to enable Two Factor Authentication on their account upon their login, regardless and at no charge to the Client. The setup fee is charged only when a Client activates Two Factor Authentication for their Authorized users. Client requests Two Factor Authentication: No. 3) LICENSE PERIOD PRICE SET-UP & TRAINING ENTRY VOLUMEADDITIONAL TRAINING CORRECTIVE SERVICES APPROVED CUSTOMIZATIONS & INCLUDED DATA STORAGE License Period Begins Price for Entries Set -Up Fee Included Data Storage for Period Period 12 On day of setup $17,550.00 for 450 Entries $6,500.00 4.5 GB Months 3.1 Client Set-up. Upon receipt of full payment of the Set -Up Fee, MMI will begin the set-up process of Client on the eSOPH System in accordance with the terms of the Agreement. 3.1.1 If Client requests the setup date and time be changed from what was originally stated by Client, Client is responsible for reimbursing MMI for all costs MMI incurs in making the travel arrangement adjustments. Additionally, Client will also be responsible for paying a $200.00 travel arrangement change fee to MMI. MMI will provide records showing the costs MMI incurred, at Client's request. 3.2 Additional Training. After the initial training (up to two days/16 hours) has been completed, additional training requested by Client will be billed to Client at a rate of $200.00 USD per hour. It's agreed additional onsite training will be billed at a minimum of 8 hours, plus all costs. Requests must be received by MMI in writing from the User listed above in Section 1, his or her successor, or higher supervisor. MMI reserves the right to charge $200.00 USD per hour for all off-site/remote training, with a minimum of one (1) hour billed. 3.3 Corrective Services. MMI reserves the right to Invoice Client $200.00 USD per hour for any corrective services Client requests. Corrective Services are typically services needed by Client from MMI to correct a mistake made by Client's Authorized Users, which cannot be corrected by Client through the User Interface. Requests must MASTER SOFTWARE LICENSE & SERVICES AGREEMENT PAGE 12 OF 18 Version: August 27, 2015 — Santa Ana PD Only