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MILLER MENDEL. INC. PROPRIETARY AND CONFIDENTIAL be received by MMI in writing from the User listed above in Section 1, his or her successor, or higher supervisor.. A one hour minimum will be charged for Corrective Services performed by MMI, which do not require travel. Corrective Services which requires MMI to travel will be billed at $200.00 USD per hour, with an eight (8) hour minimum charge, plus all costs and expenses. 3.4 Entries. (i) Once Client is set up on the eSOPH System, Client will pay for the Entries purchased for the License Period. Client may purchase additional Entries for this License Period a single time without incurring an administrative fee, however Entries added thereafter during the twelve (12) month License Period will automatically incur an additional twenty percent (20%) administrative fee. (ii) Client may carry over the unused Entries from the previous License Period to the following License Period, only when eligible. To be eligible, MMI must receive a valid signed Exhibit "A", and receive full payment of any outstanding balances and the full amount due for the Entries in the upcoming term, on or before the last day of Client's current License Period. Otherwise all Entries in the current License Period will expire at the end of the last day of Client's current License Period. 3.5 Data Storage Overage (i) Data storage space used over the amount specified in "Included Data Storage" during the above listed License Period will be charged at the following rate: No more than $15.00 per 1 Gigabyte (GB), per month. Data storage is calculated solely by the space used by Client on the main database, only; space used for backups is not charged in addition to. Billing intervals for Data Storage will be done at the discretion of MMI, but not more often than every three (3) months. (ii) Storage of any Client Data, Applicant Data, or other Client information beyond this License Period will be billed to Client at no more than $15.00 per 1 Gigabyte (GB), per month. For clarification, the "Included Data Storage" listed in the table above, is included for no additional charge, but only for the duration of this single License Period. Data storage is calculated solely by the space used by Client on the main database, only; space used for backups is not charged in addition to. 3.6 The price per Entry has been determined by MMI for Client based on information Client provided to MMI. If the provided information is later determined to be incorrect or has changed, MMI may adjust the price per Entry, for relevant Entries in the License Period to account for any price difference. MMI may then invoice Client for the difference, and Client agrees to pay such invoice. 3.7 The prices set forth in this LPPO are for this License Period only. MMI reserves the right to change its pricing for, without limitation, Entries and Data Storage in subsequent LPPOs Client will pay all invoices hereunder in accordance with Section 3 of the Agreement. Agreed to and signed by the Parties: Miller Mendel, Inc. By: Name: Tvler Miller Title: CEO Date: August 27, 2015 MASTER SOFTWARE LICENSE & SERVICES AGREEMENT Version: August 27, 2015 — Santa Ana PD Only City of Santa Ana By: Owe W J P Cd -43_ Name: Title: Date: PAGE 13 OF 18