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files to the server(s) withoutthlyd -party intervention. Tiburon technicians may need <br />remote access to the System to analyze the System configuration, aid In problem <br />analysis or to modify the System configuration for a problem work - around. Remote <br />access may also be used for transmission of Software updates to the Client. Remote <br />access must be available twenty -four (24) hours a day, seven (7) days a week. <br />Tiburon's request to halt any System functionality shall require the Client's appropriate <br />management approval. Tiburon shall not perform any service - affecting activity without <br />Informing the Client's appropriate management In advance and receiving proper <br />authorization. <br />Tiburon recognizes the need for security of remote access facilities. Tiburon shall work <br />within the Client's security guidelines whenever possible, If the Client's remote access <br />facility is dysfunctional, Tiburon shall not be held liable for response times. <br />Tiburon shall not be responsible for any costs relating to the procurement, installation, <br />maintenance and use of such equipment and all associated telephone use charges, <br />Tiburon shall use the data connection solely in connection with the provision of its services <br />hereunder. The Client may be required to run tests deemed necessary by Tiburon <br />following each remote access as requested by Tiburon. <br />(c) Across The Client shall provide Tiburon's personnel or its local service provider <br />with full access to their site at all required times. <br />(d) Maintenance and Back -Ups The Client shall ensure that maintenance and back- <br />up activities relating to the Tiburon proprietary software and the System, including without <br />limitation backing up databases and journal logs, purging out of date records and running <br />reports and performing diagnostics, are timely carried out. <br />(e) Data Input The Client shall enter, update and maintain the input data as required <br />for satisfactory operation of the Tiburon proprietary software, and be responsible for the <br />accuracy of all Client- provided data. <br />(f) Thfrd -Party Product Support Unless otherwise agreed, the Client shall obtain, <br />pay for and maintain in effect during the term of these Maintenance and Support Guidelines <br />the technical support contracts for certain third party products as specified by Tiburon, and <br />shall ensure that, in addition to authorizing the Client to request support services there <br />under, each such support contract also expressly authorizes Tiburon to request support <br />services there under on the Client's behalf. <br />(g) System Securitq The Client shall ensure that the security of the System conforms <br />in all respects to the federal, state, and /or local mandated law enforcement <br />telecommunications requirements. <br />(h) System Chance. Alteration. or Modification The Client shall ensure that, with <br />respect to the Tiburon proprietary software, such software Is Installed only on the <br />authorized server and workstations and only at the authorized site, The Client shall ensure <br />that each authorized site conforms in all respects to the site specifications as required by <br />Tiburon. The Client shall ensure that no change, alteration or modification is made to the <br />System configuration without the express prior written consent of Tiburon; provided, <br />however, that said consent is not intended to constitute in any manner Tiburon's approval, <br />certification, endorsement, or warranty of the System configuration or System performance. <br />(i) Database Administration Change Authorization Client shall maintain a system <br />