TIBURON, INC. - 2014 - Laserfiche WebLink

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to ensure that only authorized personnel have the ability to perform database administration activities and that a list of all such authorized personnel (and any updates thereto) be promptly delivered to the Tiburon's Technical Support Services department, Database administration shall be in compliance with Tiburon provided guidelines. Tiburon cannot assist Client personnel other than those on the most current authorization list. (j) Authorized Client Representative The Client shall designate, In a written notice a single individual to act as the Client's authorized representative for purposes of these Maintenance and Support Guidelines. Such individual (a) must be authorized to act on the Client's behalf with respect to all matters relating to these Maintenance and Support Guidelines; (b) shall ensure the Client's compliance with Its responsibilities under these Maintenance and Support Guidelines; and (c) shall coordinate appropriate schedules in connection with Tiburon's services under these Maintenance and Support Guidelines, The Client may change the individual designated hereunder by providing Tiburon advance written notice designating the new individual authorized to act as the Client Representative. (k) Technical Support Coordinators The Client shall designate, in a written notice one or more individuals to act as the Client's technical support coordinator (a "Technical Support Coordinator "). The Client shall ensure that each Technical Support Coordinator designated hereunder shall have received the appropriate Tiburon proprietary software and System training and shall otherwise be familiar with the Tiburon proprietary software and the System. The Client shall ensure that, at all times, a Technical Support Coordinator is available (a) to screen operational assistance calls and handle operational problems, where appropriate; (b) to provide access to the System as required; and (c) to provide on-site technical assistance as required by Tiburon to aid Tiburon in performing its services hereunder. The Client may change any individual designated hereunder by providing Tiburon with advance written notice designating the new individual authorized to act as a Technical Support Coordinator. (1) Trainina The Client shall ensure that all Technical Support Coordinators and other personnel have received appropriate training on the Tiburon proprietary software and the System, and otherwise maintain sufficient personnel with sufficient training and experience to perform Its obligations under these Maintenance and Support Guidelines. (m) Error Reproduction Upon detectlon of any error in any of the Tiburon proprietary software applications, the Client shall provide Tiburon a listing of command input, resulting Output and any other data, Including databases and back-up systems, that Tiburon may reasonably request in order to reproduce operating conditions similar to those present when the error occurred. Termination (a) Termination for Payment Defaults In the event that the Client fails to pay when due all or any portion of the annual maintenance and Support fees required, Tiburon may immediately, and without further notice to the Client, terminate these Maintenance and Support Guidelines or suspend all or any portion of the services hereunder for all or any portion of the Tiburon proprietary software applications until the Client's account is brought current, (b) Termination for Other Defaults In the event that either party hereto materially defaults in the performance of any of its obligations hereunder (other than payment defaults covered above), the other party may, at its option, terminate these Maintenance and Support Guidelines, by providing the defaulting party thirty (30) days' prior written notice of termination, which notice shall Identify and describe with specificity the basis for such termination. If, prior to the expiration of such