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way policies and procedures manual. Epic's approach to commercial relocations emphasizes preventing or mitigating possible goodwill claims by providing high quality referrals and actively soliciting feedback from the business owner. Prouertv Ma Overall Property Management Services will be handled by Karen Starr CPM ®, RIW -AMC, SR/WA. Epic's property management staff has years of experience and business relationships with general contractors and construction managers to handle all emergency repairs. Our relationships with a variety of vendors include environmental assessment and remediation firms, demolition and site clearance firms, architecture and construction firms to provide curative work, electricians, plumbers, roofers, carpenters, and general handymen. Upon receiving the survey report, a scope of work will be prepared for the performance of the abatement, handling and disposal of the discovered hazardous materials. The scope of work will then be utilized in obtaining bids from qualified asbestos and lead abatement/demolition contractors. The demolition coordination tasks include the following: • Preparing written notices to utility companies to request the removal of all meters and lines affected by the demolition work • Preparing a scope of work for the performance of demolition • Pre -bid job walks • Reviewing and analyzing submitted bids to ensure the selection of the lowest, qualified bidder • Using CAL /OSHA certified and licensed contractors • Reviewing that all required documentation and notifications (including all required permits) are completed prior to the commencement of the activities • Verifying disconnection of utilities and that area is secure • Job site inspections to verify that contractor is following all guidelines and precautionary measures to prevent the discharge of pollutants into storm drains, keeping the site clean and free of rubbish and debris and that water is being used to suppress dust • Ensuring that contractor abides by all safety and precautionary measures detailed in the scope of work, e.g. installing temporary chain link fencing, pedestrian canopies, and caution signage • Conducting final inspection • Preparing and distributing close -out file information to the City, including copies of all permits and manifests Special Issues and Innovations The following section further describes the strategies comprising Epic's innovative solutions to guarantee a project's success. Planning: Upon receiving a "Notice to Proceed" from the City, Project Manager Ron Wicks will schedule a kick -off meeting with the City, where he will introduce the entire project team, review project assignments and establish lines of communication, procedures and protocols. The meeting will also review project scope, begin the initial discussions on the acquisition and relocation plans and the quality control plan, review schedule and budget, discuss anticipated project issues and identify the project's critical paths. Quality Control: All documents prepared by Epic will be reviewed by at least one other experienced agent before submission to the City. Wicks will review all project reports. Electronic 9