ORANGE, COUNTY OF (9)-2015 - Laserfiche WebLink

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1 (42 USC §6101); and Title 9, Division 4, Chapter 6, Article 1 (§10800, et seq.) of the California Code of 2 Regulations,) as applicable, and all other pertinent rules and regulations promulgated pursuant thereto, 3 and as otherwise provided by state law and regulations, as all may now exist or be hereafter amended or 4 changed. For the purpose of this Nondiscrimination paragraph, Discrimination includes, but is not 5 limited to the following based on one or more of the factors identified above: 6 1. Denying a client or potential client any service, benefit, or accommodation. 7 2. Providing any service or benefit to a client which is different or is provided in a different 8 manner or at a different time from that provided to other clients. 9 3. Restricting a client in any way in the enjoyment of any advantage or privilege enjoyed by 10 others receiving any service or benefit. 11 4. Treating a client differently from others in satisfying any admission requirement or 12 condition, or eligibility requirement or condition, which individuals must meet in order to be provided 13 any service or benefit. 14 5. Assignment of times or places for the provision of services. 15 C. COMPLAINT PROCESS — CONTRACTOR shall establish procedures for advising all clients 16 through a written statement that CONTRACTOR and/or subcontractor's clients may file all complaints 17 alleging discrimination in the delivery of services with CONTRACTOR, subcontractor, and 18 ADMINISTRATOR or the U.S. Department of Health and Human Services' OCR. 19 1. Whenever possible, problems shall be resolved informally and at the point of service. 20 CONTRACTOR shall establish an internal informal problem resolution process for clients not able to 21 resolve such problems at the point of service. Clients may initiate a grievance or complaint directly with 22 CONTRACTOR either orally or in writing. 23 2. Within the time limits procedurally imposed, the complainant shall be notified in writing as 24 to the findings regarding the alleged complaint and, if not satisfied with the decision, may file an appeal. 25 D. PERSONS WITH DISABILITIES — CONTRACTOR and/or subcontractor agree to comply 26 with the provisions of §504 of the Rehabilitation Act of 1973, as amended, (29 USC 794 et seq., as 27 implemented in 45 CFR 84.1 et seq.), and the Americans with Disabilities Act of t990 (42 USC 12101 28 et seq.),as applicable, pertaining to the prohibition of discrimination against qualified persons with 29 disabilities in all programs or activities; and if applicable, as implemented in Title 45, CFR, §84.1 et 30 seq., as they exist now or may be hereafter amended together with succeeding legislation. 31 E. RETALIATION —Neither CONTRACTOR nor subcontractor, nor its employees or agents shall 32 intimidate, coerce or take adverse action against any person for the purpose of interfering with rights 33 secured by federal or state taws, or because such person has filed a complaint, certified, assisted or 34 otherwise participated in an investigation, proceeding, hearing or any other activity undertaken to 35 enforce rights secured by federal or state law. 36 F. In the event of non-compliance with this paragraph or as othetivise provided by federal and 37 state law, this Agreement may be canceled, terminated or suspended in whole or in part and 18 of 25 '000NTR ACTS -2015 -@015-2020,N•IS'POD-FQuiP.MENT VtAsrca 15-20 nG. DOCX SAN 14MAPOD03 NIIKK20 CII OI' SANTA SVGA