19D - IT STRATEGIC PLAN UPDATE - Laserfiche WebLink

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IT Goals and Objectives Goal # 1: Innovation and Efficiency Be highly innovative and use best value technology in a government context. Objectives: • Embrace and utilize technology as a strategic enabler to improve the way staff perform their jobs and deliver services to the community, including residents, businesses, and visitors • Implement proven technologies that consider enterprise values including, being web - based, GIS- enabled, mobility equipped, and using Commercial Off - the -Shelf solutions wherever possible and appropriate • Enhance use of solutions that move the City away from paper -based to digital processes for sustainable and secure operations • Maximize use of digital technologies and mobile connectivity so that City employees can easily collaborate, innovate, and facilitate the exploration of new tools Strategies: • Implement a technology refresh program, including personal computer, mobile device, and communication systems upgrades • In collaboration with the Budget Office, implement an enterprise budget application to streamline and enhance the budgeting process • In collaboration with the Public Works Agency, implement an enterprise asset management system to manage improvements and sustain the City's assets • In collaboration with the Personnel Services Agency, implement an enterprise recruitment and performance management solution • In collaboration with the Planning and Building Agency, implement a permitting application • In collaboration with the Clerk of the Council Office, implement a public record request application that is integrated with the City's enterprise content management system Goal # 2: Organizational Excellence Create an organizational environment where IT Goals and Initiatives are driven by accountability, milestones, and outcomes. Objectives: • Standardize and enhance capabilities across the City to create a consistently positive experience relative to technology service delivery • Build and enable City staff capacity for successful adoption of technology and maximize the return on investments in technology • Encourage an enterprise approach when procuring, implementing and managing the City's Information Technologies using architectural standards to improve interoperability, flexibility and integration • Foster effective communications between the City and constituents to keep all parties informed on the progress of IT initiatives Strategies: Information Technology Strategic Plan 19D-4