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• Restructure the IT organization to reflect a progressive and responsive structure and develop a <br />Technology Service Catalog <br />• Enhance City website as a single portal for web services <br />• Invest in professional and skills development of IT staff <br />• Expand end -user training resources for new system deployments and conduct regular refresher <br />training for application end - users. <br />• Implement Project Management Office (PMO) and IT Governance that is inclusive and transparent <br />Goal # 3: Dynamic and Secure Infrastructure <br />Upgrade infrastructure to best value and scalable technology and ensure appropriate security of data. <br />Objectives: <br />• Develop and expand a secure technology infrastructure to provide reliable and sustainable services <br />• Enhance broadband connectivity to benefit the City community <br />• Maximize current infrastructure looking towards more cost - effective methods and technologies <br />Strategies: <br />• Establish Lifecycle Plan for Technology to budget for replacement of core infrastructure systems <br />• Assess the information security and risk profile, and implement measurement and improvement <br />processes <br />• In collaboration with City stakeholders explore Wi -Fi coverage needs and strategize around <br />addressing the needs of various City stakeholders <br />• Implement a technology refresh program, including infrastructure and data center upgrades and <br />communication systems upgrades <br />Goal # 4: Best value digital city capabilities <br />Identify and promote the use of innovative methods, partnerships, and the use of emerging technologies <br />Obiectives: <br />• Explore City participation in open government data and citizen engagement initiatives <br />• Develop Public- Private - Community Partnerships for Innovation <br />• Adopt an e- government strategy to expand web - enabled service delivery to City constituents <br />Strategies: <br />• Provide easier access of appropriate City data to the community, including residents, businesses, and <br />visitors. <br />• In collaboration with the City Attorney's Office, implement a contract management solution <br />• In collaboration with the Community Development Agency, leverage technology in Economic <br />Development Strategic Planning efforts <br />• Implement resident utility billing and usage application, and online customer service request <br />application <br />3 Information Technology Strategic Plan <br />19D -5 <br />