25I - AGMT - MANAGED PRINT SRVS - Laserfiche WebLink

Home Browse Search

echnology Services Cwt c.,M wm fto• murnitW.Icu P,.Mm of our ability, we will care for the Printers and notify the user when we can no longer repair the device. Because the Printers are city owned devices, we cannot replace the units. We have recommended replacements in the past and will continue 4. C3 is committed to offering City Departments including its twenty -four operations optimum uptime. C3 will provide loaners onsite to address the need for down printers Monday to Friday. When a loaner is used to replace a down printer, Santa Ana PD will notify C3 of this event and C3 will send a technician to repair the down printer during normal business hours. Once the printer is repaired, the loaner will be put back into loaner status. C3 in collaboration with Santa Ana P.D. will assess the quantity and model types of the loaners. a. There are currently 3 printers loaners on site at the City of Santa Ana PD. The police department will also receive emails to confirm closure. b. C3 will close all service calls with Santa Ana PD IT staff with Included address pdprinteradmins@santa- ana.org 5. C3 uses only OEM parts and supplies for all our Sharp and Canon MFP's. Allot the Sharp and Canon supplies and parts are included in the Service Agreement. Desktop printers may be supplied by LMI (newly manufactured compatibles not refills). C3 will provide full warranty of all parts and supplies and guarantee our workmanship. b. C3 will offer a loaner if the City is down for more than one day with similar capabilities and features. See response 3.e.ii 7. Preventive Maintenance is pre - scheduled by C3 based on manufacturer's recommendations and may be scheduled at a mutually acceptable time.C3 completes preventative maintenance on devices once we are able to see volumes and alerts. Currently we complete total call process. When the technician performs service on the machine, he is checking to see if items are worn and are in need of repair. The life expectancy of the ccnsumables are also checked. 8. For emergencies or urgent matter - C3 is local and can easily hand deliver toner from our warehouse. These services will be included in our basic pricing and there will not be any additional costs. In addition, C3 will provide additional toners to have on hand for such emergencies. 9. C3 has always received glowing reviews for training end -users and providing ongoing support. The more the users are trained, the less service calls we get. C3 will provide videos and user manuals which can be accessed 24 hours per day to supplement in- person trainings. C3 will provide as much support as necessary to maximize utilization of the devices. a. C3 will conduct retraining as needed to refresh features and troubleshooting. 10. Our analysts will configure all features of the copiers and MF °'s, including but not limited to copying, faxing, network printing, all available forms of scanning, and integration with back end Technology Services. These services are all inclusive in our bid pricing. 11. C3 will not sub - contract any work to any other vendor. 12. Tricia Sanchez as your Account Manager will continue to be the first point of contact. Davis Tran will be the second point of contact for minor projects. We Proprietary and Confidential 251-15 Page 12