25I - AGMT - MANAGED PRINT SRVS - Laserfiche WebLink

Home Browse Search

Services hire very experienced service technicians that share our company core values. As we dedicate our most experienced and loyal account managers and service technicians, we expect to deliver consistent performance with familiar faces who will intimately understand the needs of the City of Santa Ana, 13. As mentioned before, all Sharp and Canon equipment will only use OEM parts and supplies. If the City of Santa Ana requests OEM toners for the HP devices, C3 may accommodate the request with a higher per -click charge as described in our proposal pricing. 14. C3 is an environmentally friendly company. By choosing C3, The City of Santa Ana will receive recycling services in which a box is provided with free freight to collect all your toners, regardless of manufacturer. Sharp has been awarded SmartWay's Excellence Award for the third consecutive time. Sharp products are energy star compliant and uses LED technology, uses low fusing temperature, and the fuser is idle when not being used (which does not affect warm up times). These all contribute to lower energy usage and is the best in class compared to any other comparable product from another manufacturer. 15. Supplemental Information: C3 also offers sales and service for Interactive Digital Monitors, LED -LCD monitors, projectors, document management systems, document solution integration, facilities management, as well as business consulting. Soff ware Details C3 will use FMAudit as our Data Collection Agent (DCA) to monitor toner levels, meter counts, and device status to proactively manage the fleet of printers as well as connected multifunctional devices on the network. Data from locally connected devices can also be collected, provided that the Local Print Agent application is installed on each computer connected to a local printer. Typically, triggers are set at 25% toner capacity to alert our staff of a toner replenishment order; however, C3 will set the threshold for toner orders to accommodate The City of Santa Ana's needs. 1. The City's Microsoft NT Network is compatible with all tracking features of our monitoring system. In addition to the information above, FMAudit operates on port 80, 21, or 443, as well as through a proxy server (as deemed necessary by the City of Santa Ana and S.A.P.D.'s network security) during client- specified time intervals. Your network requires no altercations or modifications to the existing security and upholds the integrity of said networks. Data collection consists of page counts, device description (configuration) and device status and is collected via SNMP (Simple Network Management Protocol) and ICMP (Internet Control Message Protocol). Standalone workstation is not needed to run the Printer DCA monitoring service and discreetly runs in the background for end - users' convenience. 2. C3 will delivery toner only if machines are networked and reading on FM Audit Billing and Reports C3 will provide monthly billings with included copies and prints in one single invoice. 1. C3 will accommodate monthly billing and is open to any other schedule the City of Santa Ana requests. Proprietary and Confidential 251 -16 P ❑ r 13