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c. City shall notify Contractor of any adjustments required to invoice. <br />d. Invoices shall contain City PO number, invoice number, remit to address and Itemized products <br />and /or services description and price as quoted and shall be accompanied by acceptable proof of <br />delivery. <br />e. Contractor shall utilize standardized invoice template upon request. <br />f. Invoices shall only be issued by the Contractor who is awarded a contract. <br />g. Payments will be issued to and invoices must be received from the sarne Contractor whose name <br />is specified on the PO's. <br />h. The City will pay Contractor monthly or as agreed upon, not to exceed the total quoted in the RFP <br />response. <br />I. Contractor(s) shall provide a spreadsheet with each monthly invoice showing the following; <br />L Showing each location or address serviced; <br />ii. Number of the service request associated with the removal if any; <br />iii. Type of removal; <br />V. Date; <br />V. Notes; <br />vi. Square footage cleaned; and <br />vii. Method of removal. <br />VI. PERFORMANCE REQUIREMENTS <br />The successful Contractor(s) shall clearly demonstrate the ability to: <br />a. Receive service requests on a twenty -four (24) hour basis via app, fax, or e -mail; <br />b. Prepare surfaces and paint over graffiti with a color matching the existing covering, or remove graffiti <br />with appropriate cleaners, removers, etc.; <br />c. Protect surfaces, landscaping, and personal property adjacent to graffiti removal locations; <br />d. Properly clean -up work areas, and dispose of paints, chemicals, solvents, and cleaning agents <br />utilized in performing the graffiti removal work per local, state and Federal regulations; and <br />e. Accurately track and report the work location, scope, quantity of work performed, and employment <br />utilization. <br />VII. ACCOUNT MANAGER / SUPPORT STAFF / WORK TRUCK CREW <br />a. Contractor shall provide a dedicated competent account manager who shall be responsible for <br />the City account /contract. The account manager shall receive all orders from the City and shall <br />be the primary contact for all Issues regarding Proposer's response to this RFP and any contract <br />which may arise pursuant to this RFP. <br />b. Contractor shall designate once specific truck /individual to oversee an inspect work performed by <br />Contractor's personnel assigned to this contract. The representative shall be immediately <br />available during work activities to receive communications from the Project Manager and /or <br />his /her designee. All Contractor staff shall be a cell phone in order to be contacted by the Project <br />Manager aria /or his /her designated staff. <br />25H -17 <br />