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c. The Contractor shall utilize only trained, competent employees in the performance of this <br />contract. At the request of the City, the Contractor shall remove from assignment to this contract <br />any incompetent, abusive, or disorderly employee, whether supervisory or non - supervisory. <br />d. Any person assigned to this contract found to be in possession of and /or under the influence of <br />intoxicants or narcotics shall be removed from assignment to his contract. This person may be <br />subject to arrest and criminal prosecution. <br />e. Personnel employee by the Contractor shall be screened and are not to perform services under <br />the contract without prior approval from the Contract Representatives. All employees' peforming <br />services must undergo a criminal background investigation by the Santa Ana Police Department <br />prior to service under this contract. <br />f, Contractor shall also provide adequate, competent support staff that shall be able to service the <br />City during normal working hours, Monday through Friday. Such representative(s) shall be <br />knowledgeable about the contract, products offered and able to identify and resolve quickly any <br />issues Including but not limited to order and Invoicing problems. <br />g. Contractor account manager shall be familiar with City requirements and standards and work with <br />the Project Manager and /or his /her designee to ensure that established standards are adhered to. <br />h. Contractor account manager shall keep the City Specialist informed of requests from departments <br />as required. <br />VII. EQUIPMENT <br />a. The Contractor's vehicles and equipment shall be neat in appearance and easily identified. <br />Identification of the Contractor's vehicles shall consist of, at a minimum, company name, local <br />telephone number, and contract services provided by City of Santa Ana in print no less than eight <br />(8) Inches tall, <br />b. The Contractor shall maintain its vehicles and equipment in safe and mechanically sound <br />condition. <br />c. The Contractor shall provide all personnel, vehicles, supplies, and equipment necessary to <br />perform services. <br />25H -18 <br />