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REQUEST FOR COUNCIL ACTION CITY COUNCIL MEETING DATE: OCTOBER 20, 2015 TITLE: INFORMATION TECHNOLOGY STRATEGIC PLAN UPDATE (STRATEGIC PLAN NO. 6, 11) Z CITY MANAGER RECOMMENDED ACTION CLERK OF COUNCIL USE ONLY: APPROVED ❑ As Recommended ❑ As Amended ❑ Ordinance on 1" Reading ❑ Ordinance on 2nd Reading ❑ Implementing Resolution ❑ Set Public Hearing For CONTINUED TO FILE NUMBER Receive and file the Information Technology Strategic Plan update. DISCUSSION The City of Santa Ana Mayor and City Council adopted a Five -Year Strategic Plan on March 18, 2014, establishing goals, objectives, and strategies for Santa Ana's future. The Five -year Strategic Plan has seven guiding principles, which provide the basis for how the organization will work to achieve its mission and vision. Given the City's new focus and direction, Information Technology (IT) and communications have come to the forefront and identified as a means by which to deliver on the goals and objectives of the Five -Year Strategic Plan. As such, the City in a collaborative effort with the various department stakeholders developed a draft IT Strategic Plan (ITSP) that was approved by the City's Executive Management Team (EMT) in June of 2014. The draft ITSP set forth the vision, mission, goals, and objectives to provide innovative and sustainable technology solutions to deliver quality services. On November 18, 2014, the Mayor and City Council approved an agreement with ThirdWave LLC to conduct an IT assessment to aid in identifying and prioritizing opportunities to improve operational efficiency and effectiveness. Over a 7 -month period, ThirdWave LLC, through a participatory process assessed the City's IT organizations and structure. The assessment included interviews of key stakeholders, staff surveys, review of IT infrastructure, policies and procedures, staffing levels, and IT governance. In addition, the assessment included a review of business processes to identify technology opportunities for the effective and efficient delivery of City programs and services. The results of the assessment were presented to the Finance, Economic Development, and Technology (FEDT) Council Committee on July 22, 2015 with funding recommendations presented during the August 18, 2015 City Council Retreat. The assessment provides a range of recommendations on technology initiatives and process improvements to implement over the next five years. Recommendations include the centralization of City IT functions, the addition of 1913-1