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Amec Foster Wheeler also a QA/QC program, which includes having senior inspectors review each inspection record <br />so the City knows the reports generated under this program meet the City's expectations. We understand the reports <br />generated under this program are public documents and may be delivered to the facility or requested through a public <br />records request. The reports generated through the City database will be complete and reflect conditions observed <br />during the inspection. <br />For the inspection program, our project team proposes on following protocols for announcing our inspections to the <br />industrial/commercial facilities. We propose performing walk-in inspections at facilities covered under the industrial <br />general permit since many of these facilities will recognize our inspectors and are knowledgeable of the City <br />inspection program. For other industrial and commercial facilities, our costs include providing bilingual inspection <br />announcement letters (English/Spanish) to notify businesses of the upcoming inspection. Once alerted, we will <br />complete the inspections within a month. This approach is business-ffiendly, providing the business an opportunity <br />to schedule the inspection. Our inspection team also uses the letter for our introductory discussion to obtain access <br />to the facility. Amec Foster Wheeler staff will also have business cards available and our inspectors dressed in <br />business casual attire to serve as representatives of the City. <br />To facilitate efficiency and reduce travel time between inspections, inspectors will group daily inspections by <br />geographic location. Typically, the groupings will be based on zip code. For major streets, we separate our <br />inspections by odd and even street numbers. In addition to travel efficiencies, our inspectors are proficient at <br />explaining the inspection program to obtain access. The initial discussion can result in a good or bad impression with <br />these facilities, sometimes resulting in additional time explaining the program. Our training program works with the <br />inspectors on how to make a good impression and to clearly explain the inspection program. This training program <br />reduces the chances a facility denies access or contacts the City to ask questions about the inspector. <br />Our inspector is also equipped with a field inspector "tool box" that includes appropriate BMPs and public education <br />information to provide to businesses. BMP information includes BMP handouts and pamphlets developed by the <br />County, California Stormwater Quality Association (CASQA) BMP guidance materials, such as the new no exposure <br />certification brochure and information on the new industrial permit. Our inspectors also have pII paper, camera, <br />City -specific procedures, a copy of the health and safety plan, and extra copies of the inspection notification letters. <br />Our inspectors will provide and document when BMP materials are provided to account for the educational outreach <br />component of the inspection program. Once the inspection is complete, the inspection data are entered into the <br />database and the record is reviewed in accordance with Amec Foster Wheeler's QA/QC program. <br />During the inspection program, there will be cases of unauthorized discharges observed during the inspection and <br />evidence of poor BIVIP implementation. Our inspectors can act on the City's behalf to help manage the response to <br />these cases. As specified in the RFP, we have assumed there will be approximately 90 cases per year to track and <br />provide follow-up inspections. We have assumed that we will provide a notification via email within 24 hours for <br />discharge cases that do not pose a threat to human health or environment. The City will be notified immediately fox <br />cases that may pose a threat. For BMP implementation issues, we will complete one follow-up inspection and then <br />notify the City if the business does not respond. Our project team will track the follow-up status and enforcement on <br />these cases until they are properly documented and the case is closed. Our project team has successfully worked with <br />the City under the last contract to develop an enforcement process that is effective and streamlined. <br />Subtask No. 3: Additional Program Assistance as Requested <br />We understand that the City may require additional technical and regulatory assistance related to other aspects of the <br />NPDES program. This may include special inspections as they occur, update of handouts for BMPs, development of <br />fact sheets, translation of material into other languages, and other tasks related to improving the City's NPDES <br />program. We have provided similar services to numerous municipal and industrial clients in southern California and <br />have developed guidance materials, procedures and BMP handouts related to industrial/commercial, construction, <br />and municipal activities. In addition, our staff has significant experience with California's Industrial and Construction <br />General Permits and TMDL monitoring programs. We are confident in our ability to provide expertise in each of the <br />areas described further below. <br />Commercial/Industrial Inspection and Database Management Consultant Services amecfw.com Page 11 of 13 <br />