Laserfiche WebLink
2. Arrival Services <br />4D <br />X Attendant provides a warm and sincere greeting; recognizes guest appropriately <br />X Attendant inquires about guest's name <br />Attendant addresses guest by name during initial greeting without inquiry <br />Attendant uses guest's name at least once prior to closing <br />Staff associate acknowledges with a warm and welcoming greeting) guests waiting in <br />X Registered guests are not asked for duplicate information <br />X Attendant confirms rate and type of room <br />X Attendant provides room number discreetly <br />Attendant places all registration materials into the guest's hand <br />Attendant exhibits a sincere desire and compliance to all guest requests <br />Attendant anticipates guest's needs or offers a personalized recommendation <br />Attendant is efficient yet unhurried and sensitive to the manner of the guest <br />X Attendant arranges escort of guest and belongings to room <br />Attendant provides introduction to escort <br />X Attendant provides a warm and sincere closing <br />Attendant addresses guest by name during closing <br />X The guest feels well served <br />55B3140 <br />4D <br />Cars in queue are acknowledged and directed as appropriate upon arrival <br />X Uniformed attendant promptly opens the car door <br />X Attendant provides a warm and sincere welcome greeting <br />X Attendant makes a proper introduction <br />X Attendant inquires about the guest's name <br />Attendant uses guest's name at least once prior to closing.. <br />X Attendant explains parking procedure <br />Valet parking is automatic <br />X Attendant promptly unloads luggage <br />X Attendant explains luggage handling procedure <br />X Attendant provides direction to registration area <br />Attendant anticipates guest's needs or offers a personalized recommendation <br />Attendant is efficient yet unhurried and sensitive to the manner of the guest <br />Attendant exhibits a sincere desire and compliance to all guest requests <br />Attendant escorts guest to appropriate area <br />X Attendant provides a warm and sincere closing <br />Attendant addresses guest by name during closing <br />X The guest feels well served <br />Lobby greeters are available to escort guest to appropriate area <br />3. Check In Services <br />4D <br />X Attendant provides a warm and sincere greeting; recognizes guest appropriately <br />X Attendant inquires about guest's name <br />Attendant addresses guest by name during initial greeting without inquiry <br />Attendant uses guest's name at least once prior to closing <br />Staff associate acknowledges with a warm and welcoming greeting) guests waiting in <br />X Registered guests are not asked for duplicate information <br />X Attendant confirms rate and type of room <br />X Attendant provides room number discreetly <br />Attendant places all registration materials into the guest's hand <br />Attendant exhibits a sincere desire and compliance to all guest requests <br />Attendant anticipates guest's needs or offers a personalized recommendation <br />Attendant is efficient yet unhurried and sensitive to the manner of the guest <br />X Attendant arranges escort of guest and belongings to room <br />Attendant provides introduction to escort <br />X Attendant provides a warm and sincere closing <br />Attendant addresses guest by name during closing <br />X The guest feels well served <br />55B3140 <br />