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4 <br />7 Service <br />Bell Services (Check In) <br />Level <br />s 4D <br />X <br />Escort provides a warm and sincere greeting <br />Escort uses guest's name at least once prior to closing <br />X <br />Escort Is able to provide information about facilities when asked <br />Escort takes the initiative in providing information about all facilities <br />Escort anticipates guest's needs or offers a personal recommendation <br />Escort exhibits a sincere desire and compliance to all guest requests <br />X <br />Escort places luggage on luggage stand or in appropriate area <br />X <br />Escort explains features and functions of room <br />X <br />Escort offers to fill ice bucket <br />X <br />Escort is efficient yet unhurried and sensitive to the manner of the guest <br />X <br />Escort provides a warm and sincere closing <br />Escort addresses guest by name during closing <br />X <br />The guest feels well served <br />5. <br />Evening Housekeeping Services <br />a 4D <br />Evening housekeeping service is automatic <br />Attendant folds back or removes bedspread <br />Attendant turns up pillows <br />Attendant straightens bathroom <br />Attendant re -points tissues <br />Attendant cleans soiled surfaces <br />Attendant replaces or straightens (Green Program) used towels <br />Attendant replenishes used amenities <br />Attendant empties wastebasket <br />Attendant adjusts drapes <br />Attendant adjusts room lighting <br />Attendant delivers gift amenity, such as: goodnight wish, chocolates, etc. <br />Attendant refreshes ice <br />Attendant replaces used glasses <br />Attendant displays evening services, such as: robe on bed, laundry, shoeshine, etc. <br />Attendant leaves personalized message for guest <br />There is additional evidence of personalized services <br />55=41 <br />