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7.11.9.1 TriTech Responsibilities <br />a) Provide to the Client a Go Live check list with adequate time for review. <br />b) Identify the participants for the Go Live. <br />c) Have specified personnel onsite in advance of the Go Live date to begin the final inspection of the <br />Client's system as part of the Go Live check list. <br />d) Provide System monitoring resources following the actual System cut over as specified within Vie <br />Purchase Agreement. <br />e) Prepare and submit a TCR. <br />7.11.1.2 Client Responsibilities <br />a) Review and discuss the Go Live checklist. <br />b) Complete Mobile roll out process prior to Go Live. <br />C) Review and approve the Go Live authorization letter no later than 3 weeks prior to the scheduled Go <br />Live. <br />d) Provide adequate persons for the supervision and monitoring of the Client's Inform CAD end users 24/7 <br />beyond the participation of the TriTech staff. <br />c) Provide dedicated workstations (preferably 2 workstations) for TriTech support staff dining Go Live <br />support period. <br />f) Provide 24/7 Client IT support. <br />g) Develop a process for the reporting and resolution of field mobile issues. <br />h) Review and approve the applicable TCR. <br />Completion Criteria <br />This section is considered complete when Inform CAD, Mobile, and applicable interfaces are placed into <br />production operation and all Go Live activities have been completed. <br />7.11.2 inform RMS and Inform FBR and interfaces Go Live <br />Once end -user training has been completed and Inform RMS is ready to be placed into production, TriTech <br />will assist the Client in placing the system into operation. In preparation for Go Live, TriTech will assist the <br />Client in cleaning the training data from the Inform RMS System. <br />TriTech will provide the Client with a standard Go Live authorization letter that must be approved by the <br />Client no later than 3 weeks prior to Go Live. This letter will list all the Subsystems that are scheduled for <br />the Go Live, and any exceptions to Go Live applications. It also memorializes the date and time of Go Live, <br />as well as the Client's confirmation that the System and staff are ready for Go Live. <br />At Go Live, the TriTech and Client implementation teams will support the users in the transition to the now <br />System. Any issues are logged and resolved through TriTech Technical Services. A more detailed Go Live <br />plan will be provided with adequate lead time. <br />The duration of the Go Live support for Inform RMS and FBR is as follows: <br />Inform RMS /FBR Go Live <br />RMS (1 person per 12 hour shift, single shift - 2 days) <br />FBR (I person per 12 hour shift, 24 hour coverage - 2 days) <br />66 <br />25B -113 <br />