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TriTech Software Systems <br />P.O. Box 203223 <br />Dallas, TX 75320 -3223 <br />3.5.1 Payments may be made by check; wire transfer; or Automated Clearing House <br />( "ACH "). TriTech will provide banking information if Client requests to pay by wire transfer or <br />ACH. <br />3.6 Except for taxes for which Client provides TriTech with written certification of its <br />tax - exempt status, if TriTech is required to collect or pay sales, use, property, value - added, or other <br />such taxes based on the software or services provided under this Addendum, and /or Client's use <br />thereof, then such taxes shall be invoiced to and paid by Client on receipt of such invoice. <br />4.0 SUPPORT SERVICES, POINT OF CONTACT, AND CODE OF CONDUCT <br />4.1 TriTech will provide support services as more fully described in Addendum B. <br />4.2 Client shall appoint a principal point of contact with a level of knowledge of the <br />TriTech Software and Client's computer environment to manage the reporting of Software Errors <br />to TriTech in accordance with the Software Error Guidelines and Procedures set forth in <br />Addendum B. <br />4.3 TriTech and Client shall perform their obligations under this Agreement in a <br />professional and ethical manner, and ensure a work environment free of unlawful harassment. <br />Issues related to this provision shall be reported in writing by the reporting party's supervisor, <br />manager, or executive as applicable to the other party's respective counterpart for applicable <br />resolution. <br />5.0 SOFTWARE ERROR CORRECTION <br />5.1 If, during the term of this Addendum, Client determines that Software Emor(s) <br />exist, it will first follow any error procedures specified in the TriTech Documentation. If following <br />the error procedures does not correct the Software Error, Client shall promptly notify TriTech <br />pursuant to the guidelines and procedures described in Addendum B, setting forth the defects noted <br />with specificity requested by TriTecb. Upon notification of a reported Software Error, TriTech <br />shall attempt to reproduce and verify the error and, if so verified, will resolve the Software Error(s) <br />in accordance with Exhibit B, If TriTech is unable to reproduce the Software Error at TriTech's <br />facility, the Client will assist in the research of a support issue including logging or other diagnostic <br />tools as provided by TriTech. TriTech will provide onsite assistance if die Client and TriTech <br />determine that it is necessary for TriTech personnel to travel to Client's site to reproduce the error. <br />If it is determined by TriTech and the Client that the reported error was caused by the TriTech <br />Software, TriTech will be responsible for its travel and related expenses for the onsite visit. In the <br />event that the Client and TriTech determine the reported error e to be the result of Equipment, <br />Subcontractor Software or Hardware, where support for Subcontractor Software or Hardware is <br />no longer provided under this Addendum, or System Software, or is otherwise not attributable to <br />Santos Ana System Purchase and Support Agreemont— Addendum P, <br />Copyright © 2015 TriTech Software Systems <br />Unpublished: Right's reserved under the copyright laws of the United Statas <br />Page 4 of 24 <br />25B -148 <br />