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Scheduled Maintenance. TriTech.com IQ may be unavailable periodically for system <br />maintenance. Regular system maintenance includes installation of the TriTech.com IQ Updates, <br />operating system updates /patches and updates to other third party applications as needed. Clients <br />are notified of maintenance periods via an email message. <br />TriTech Service Commitment <br />Provided that Client remains current on payment of its Subscription fees and provides equipment <br />and remote connectivity that meet TriTech's recommended specifications, TriTech shall: <br />• Maintain the Subscription Services hosting infrastructure which includes 08 updates, third <br />party software updates, and hardware upgrades. <br />• Provide product version updates within thirty (30) days of general availability for Cloud <br />operations. <br />• Perform daily backups of application files. <br />• Perform multiple daily database backups. <br />Exclusions front Technical Suport Services: <br />TriTech shall have no support obligations with respect to any third party hardware or software <br />product ("Nonqualified Product "), If TriTech provides support services for a problem caused by a <br />Nonqualified Product, or if TriTech's service efforts are increased as a result of a Nonqualified <br />Product, TriTech will charge time and materials for extra service at its current published rates for <br />custom software services. If, in TriTech's opinion, performance of technical support is made more <br />difficult or unpaired because of a Nonqualified Product, TriTech shall so notify Client, and Client <br />will immediately remove the Nonqualified Product at its own risk and expense during any efforts <br />to render technical support under this Agreement. Client shall be solely responsible for the <br />compatibility and functioning of Nonqualified Products with the Software. <br />Client Responsibilities: <br />In connection with TrJech's provision of technical support as described herein, Client <br />acknowledges that Client has the responsibility to do each of the following: <br />1) Provide hardware, operating system and browser software that meets TriTech's technical <br />specifications, as well as a fast, stable, high speed connection and remote connectivity, <br />2) Maintain the designated computer system and associated peripheral equipment in good <br />working order in accordance with the manufacturers' specifications, and ensure that any <br />problems reported to TriTech are not due to hardware malfunction; <br />Santa Ana System Purchase and Support Agreement — Addendum F <br />Copyright 9 2015 TriTech Software Systems <br />Unpublished: Rights reserved under the copyright laws or the United States _ <br />Page 13 of 20 <br />41--stool <br />