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TriTech Project Roles and Res ons9bilityt As part of the implementation team, TriTech utilizes a GIS Analyst that specializes in geographical information technology, The GIS Analyst is responsible for: 1) Performing an analysis and preparing a report regarding the Client's GIS source data including street centerline data, routability, and response area polygon data based on TriToch specified requirements for Inform CAD, Inform Mobile, Inform FBR, and Inform RMS; 2) Consultation services regarding converting the GIS source data for use in Inform CAD, Inform Mobile, Inform FBR, and Inform RMS; 3) providing training for applicable TriTech GIS tools; and 4) preparing the one -time GIS data import for Inform CAD and Inform Mobile, These GIS activities are intended to provide information that will allow the Client to optimize the accuracy and quality of Client GIS data during Project implementation. Inform RMS and Inform Field Based Reporting (FBR) Business Analyst(s) participate in various activities throughout the implementation of each of these Subsystems. They are primarily responsible for conducting the System Orientation with the Client to observe and evaluate the Client's current business practices and make recommendations for improving efficiency and areas that need to be reviewed. They also conduct the Demonstration of Licensed Functionality (DOLF) or Administration Training, performing TriTech's role during FAT and providing consulting support throughout the Project implementation lifecycle, After the completion of the DOLF session, ownership for continued Code File configuration and maintenance transfers to the Client. At this stage, the Business Analyst will serve as a consultant for the Client's further configuration of the Client's system until the Client's System is in live operation. These activities are described in later sections of this SOW. The Business Analyst will be an active participant in many of the milestone events through the course of the Project and will participate in Project status calls, as needed, Training for TriTech applications is provided by TriTech Training Specialists. Training staff for other products and functions will vary by the type of product and training proposed, This process is described in greater detail in the training sections of this document, related to each of these products. TriTech's Client Installation Services (CIS) team is responsible for installation and integration of TriTech Software onto the system hardware, operating system and database systems identified for this Project. This team works olosely with the Client's staff to coordinate IP and network addressing, security accounts, network connections, and remote access to the System. This process is described in greater detail in Section 7.2, System Installation of the SOW. Customer service functions and technical support for the Client's System during the Project is coordinated by the TriTech Project Manager. After Go Live, TriTech's Technical Services Group is responsible for providing on -going support for the Client's System as defined in the Agreement and the Software Support Agreement, 25B -53