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If we have not received your signed TriTech Support Services Renewal Agreement with your payment <br />by October 15, 1999 you will be invoiced for your full annual standard support fee and will lose the <br />option to have a discount or to make quarterly payments. Therefore, rapid action on this renewal is to <br />your benefit. <br />Based upon your existing Software licenses, your annual support fee is $55,422. Payment of this fee <br />extends coverage of the original software license and/or support agreement, through October 31, 2000. <br />Please find the enclosed self-addressed stamped envelope for your convenience. If we have not received <br />your Renewal Documents and payment before your Software Support and Maintenance Agreement <br />expires, we will be forced to discontinue support for your VisiCAD System. <br />If you are considering not renewing annual Software Support for VisiCAD, I must advise you that any <br />later resumption of such support after an interruption will require the payment of all past annual support <br />payments for periods during which you did not have an annual Software Support Agreement in force. <br />This policy is necessary in order to share fairly, among the Client base using VisiCAD, the cost of the <br />substantial resources we devote to the continued development, enhancement and support of VisiCAD. <br />Year 2000 Readiness Disclosure. As you know, one of the services provided for clients on Software <br />Support is TriTech's update service. For version 2 clients, this update service is particularly important <br />with respect to Year 2000 Compliance. As discussed in TriTech's Year 2000 Readiness Disclosure. <br />VisiCAD versions 2.11 and greater are Year 2000 Compliant (as that term is defined therein). Clients on <br />earlier versions of VisiCAD must update in order to have the benefit of this warranty. Therefore, it is <br />particularly important for you to renew annual Software Support to have access to updated versions of <br />VisiCAD. Please contract TriTech if you have not received your copy of the Year 2000 Readiness <br />Disclosure. <br />I look forward to the coming year when we incorporate ideas suggested by you and your peers in the <br />Public Safety Community as we further develop and enhance VisiCADTM. <br />SINCERELY, <br />l�- <br />Michael D. Nabors <br />Vice President of Sales and Marketing <br />cc: Dave Trivoli <br />