25B - AGMT - INTERNET SRVS - Laserfiche WebLink

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REQUEST FOR COUNCIL ACTION CITY COUNCIL MEETING DATE: DECEMBER 1, 2015 TITLE: AGREEMENT FOR A SECONDARY INTERNET INFRASTRUCTURE AND ACCESS SERVICES {STRATEGIC PLAN NO. 7,213) RECOMMENDED ACTION CLERK OF COUNCIL USE ONLY: APPROVED ❑ As Recommended ❑ As Amended ❑ Ordinance on 1" Reading ❑ Ordinance on 2ntl Reading ❑ Implementing Resolution ❑ Set Public Hearing For CONTINUED TO FILE NUMBER Authorize the City Manager and Clerk of the Council to execute an agreement with Time Warner Cable Business Class, for internet access services as a means to provide a secondary, high - availability backup internet access service for a term of one -year (December 1, 2015 to November 30, 2016) in an amount not to exceed $24,816 annually, subject to non - substantive changes approved by the City Manager and City Attorney. DISCUSSION The City's dependence on internet service has grown over time and as a result an increase in demand on the City's internet service has occurred. The increase in demand has resulted in mom visitors to the City's website, recent deployment of private and public internet access through Wi- Fi technology, software applications that rely on internet access, higher volume of internet mail, increased adoption of mobile technologies, and growing use of information gathering via the internet. To accommodate existing demands as well as to prepare for continued growth, service capacity needs to increase, and high - availability measures must be implemented for internet service In the event of a disruption to our primary internet access service, the result would be a City -wide network service outage, severe degradation, and inaccessibility to critical systems needed for the City to conduct business. Improving the stability of the City's Internet access service is required to support operations in every City agency and departments with internet email, outgoing access to the World Wide Web and incoming access to the City's website and other mission - critical and /or web - accessible City applications. The City's Information Services Division recommends that the City enter into a one -year agreement with Time Warner Cable Business Class (Time Warner), to supply a secondary dedicated internet access service with connecting "local loop" service as a redundant high - availability backup to the current internet access service with Cogent Communications, Inc. The addition of this second line would ensure the City maintains continuous access to its internet services. The service agreement with Time Warner contains service level guarantees with monetary penalties for performance problems, which in turn would allow the City to terminate this agreement in the event of unsatisfactory performance by Time Warner. 25B -1