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providers with (a) access to the applicable email mailboxes and the content thereof, and (b) the right to capture and transfer all materials included as part of such email mailboxes. 10. Customer Care Support. a. Service Activation Support. TWC offers phone, email and remote support to assist with Customer's service activation efforts as part of the Cloud Services, The TWC care team is available to assist Customer Administrator and End Users as follows: ❑ Setting up customer accounts. ❑ Configuring Cloud Services on behalf of Customer. ❑ Logging on to the End User's PC and installing Outlook client on the End User's behalf. ❑ Receiving Customer and End User credentials and configuring the automatic email migration tool to migrate emails from their previous email domain to the TWCBC email domain. ❑ Setting up Customer Outlook profiles, permitted user lists and blocked user lists. ❑ Helping Customer perform updates and changes on the Cloud Services Portal on behalf of Customer. ❑ Helping with general questions on transitioning email services into Cloud Services, b, Service Purchase Support. Upon the request and permission of Customer or Customer Administrator, TWC representatives may log on to the Cloud Services Portal and order additional Cloud Services on behalf of Customer. c. General Support. Customers shall contact TWC to request general support for the Cloud Services and agree not to contact TWC's third party providers for such support. When providing remote assistance, with penmission from Customer, Customer's Administrators or End Users, TWC representatives may install, configure and test software related to Customer's Cloud Services. Customer must use the TWC provided remote desktop management software in order to receive remote assistance with service activations and other TWC support services. ❑ OBO (On- Behalf -Of) - -- Customer acknowledges that in order for TWC to perform certain support and/or care fmctions (including the service activation support described above), authorized TWC staff members may utilize a proxy feature called On-Behalf-Of (OBO). OBO enables the TWC staff member to log into Customer's Cloud Services Portal control panel in order to perform functionality that Customer has access to, all without the need of requesting Customer to provide a usermune or password. Any access or transactions conducted via this OBO feature are automatically logged for security purposes. Customer hereby consents to TWC's use of OBO to perform support and care functions in connection with Customer's Cloud Services. 11. Access and Audit Rights, As a Cloud Services provider, TWC is required to access, test and audit Cloud Services system information for limited purposes. Customer acknowledges and agrees that the Cloud Services 25B -32