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25E - AGMT - ONLINE POLICE RPT SYS
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25E - AGMT - ONLINE POLICE RPT SYS
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Last modified
11/25/2015 3:28:43 PM
Creation date
11/25/2015 3:12:39 PM
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City Clerk
Doc Type
Agenda Packet
Agency
Police
Item #
25E
Date
12/1/2015
Destruction Year
2020
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Exhibit B; Support and Maintenance Agreement <br />DESK OFFICER REPORTING SYSTEM <br />SUPPORT AND MAINTENANCE AGREEMENT <br />THIS SUPPORT AND MAINTENANCE AGREEMENT ( "Support and Maintenance <br />Agreement ") is made on this 1 day of December, 2015, by and between the City of Santa Ana, a <br />charter city and municipal corporation under the laws of the state of California ( "Licensee ") and <br />Coplogic, Inc. on behalf of itself and its affiliates, a California corporation, with an office at 1000 <br />Alderman Drive, Alpharetta, Georgia, 30005 ("Licensor"), <br />RECITALS <br />Licensee has obtained a subscription license to use the Desk Officer Repotting System <br />( "Software ") for the term of that agreement, more particularly described in the Setup and <br />Subscription License Agreement of the same date. As a part of this Support and Maintenance <br />Agreement, Licensor shall provide support and maintenance services for the Software. <br />SUPPORT AND MAINTENANCE SERVICES <br />Generally. During the duration of this Support and Maintenance Agreement, Licensor shall <br />provide to the Licensee a subscription license, as well as support and maintenance for the <br />Software purchased in accordance with the terms of this Support and Maintenance <br />Agreement and the response time described in Schedule A, attached hereto. Support includes <br />an annual review of current outstanding questions and usage issues at Licensee request; the <br />provision of new and upcoming releases of updates; and enhancements made to the Software <br />that the Licensee is licensed to use that are generally made available without additional <br />charge to other Lasers of the Software with similar support and maintenance contracts. The <br />parties shall amend Schedule B from time -to -time in the event that the Licensee requests <br />customizations to the Software. <br />2. Hours of Support. Licensor will provide the support services during the hours as described in <br />Schedule A attached hereto. <br />3. New Releases. Licensor will, from time -to -time issue new releases of the software (Schedule <br />B), acrd when it does, it will provide a copy of the release documentation, and /or updated user <br />or system documentation. If any part of the Licensee's custom code is not part of the general <br />release delivered by Licensor, then Licensor will assist and provide guidance for integrating <br />the custom code into the new release. Any time taken to modify or repair unauthorized <br />changes that may require Licensor assistance to modify may be billed at Licensoe's then <br />current pricing schedule. <br />4. Exceptions. Corrections for difficulties or defects traceable to the Licensee's errors or <br />unauthorized changes, Licensee's hardware, or conflicts with other software not identified by <br />Licensor as compatible or part of the recommended operating environment may be subject to <br />billing at Licensoe's current standard time and material charges. <br />Coplogic— DORS Setup and Subscription License Agreement (AST 11.20.15) 10 <br />25E -12 <br />
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