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JT Morgan April :10.2010 Christine Duarte Treasury Manager City of Santa Aria 20 Civic Center Plaza, M16 Santa Ana, CA 92701 Subject: Response to RFp No. 10 -013 for Banking Services Dear Ms. Duarte, JPMorgan Chase Bank, N.A. ( "J.P. Morgan ") is pleased to submit our response to your Request for Proposal for Banking Services for the City of Santa Ana ("the City'). The intent of our response is to demonstrate our banking services expertise, service levels, and commitment to what we at J.P. Morgan refer to as the Government, Healthcare, and Not for Profit segment. As the City continues looking for ways to become more efficient and reduce costs, we understand selecting effective partnerships becomes increasingly important. Our focus and commitment to YOU is to deliver "Best in Class" products and services that not only meet, but exceed your expectations. Our approach is one of alliance and partnership. Our job, as we see it, is to bring value added solutions to complex treasury management issues, provide comprehensive support and technical assistance, and harness every appropriate resource our organization has to offer, as you need it. As you review the proposal response, we hope you will find that we have carefully reviewed your requirements and presented solutions that address your current needs. You will also observe that we have the flexibility to adapt to your anticipated needs, such as leveraging technology to incorporate more automated solutions. We believe a steadfast relationship can be built by understanding your organization and providing thoughtful advice. Regularly scheduled relationship reviews help to enhance working partnerships overall. We believe the following key elements set us apart from the competition in meeting the needs of the City of Santa Ana: Access to Expertise As a leading provider of cash management services to more than 3,700 public sector clients, we can leverage our in -depth industry experience, financial stability, and ongoing investment in technology to ensure our solutions meet your needs. By partnering with J.P. Morgan, the city will have access to accomplished leadership, exceptional bankers, and service professionals who have been serving the needs of this sector for several years. As you may note in the response, our leadership is evident in the comprehensive solutions customized for the government sector including automated clearing house transaction processing, aniline solutions, liquidity and short term investment solutions, and image technology solutions. 1'76 7 5%',rn Ka i n a i i A r eo,uz. I9aoi Ii i I IIC.( A4X;yCwS1 "re Ev1,hoi u,, 779- 83J -d73Q 55A -14