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Dedicated Client Service Team: While we enjoy the benefits of a global organization, J.F. Morgan recognizes the importance of local delivery. As a J.P. Morgan client you will be served proactively by both a dedicated Banker and client service professional who will manage and respond to your day to day banking needs. Amy Rutz, your relationship manager and Georgina Gomez, your client service professional, are dedicated to the City's relationship and as such, your primary points of contact. Your treasury sales relationship manager is Manish Patel and is dedicated to the government segment in Southern California. Client satisfaction Is the key. We rank #1 among the top ten banks nationwide in customer satisfaction and #1 in turnaround hme for problem resolution. We also understand the importance of a smooth transition of the treasury management solutions discussed in this response. The City will have a dedicated project manager to facilitate the implementation of all services recommended in the proposal. In order to assist with the City's transition to J.P. Moraan, we will waive afl fees for the first three lull months of nankin services. Stability & Commitment: In these turbulent and uncertain times in the financial markets, it is important to do business with a strong and steady financial partner like J.P. Mdorgan. While our competitors are continuing to centralize banking service functions, we continue to maintain industry specific, dedicated support and expertise. Additionally, it is equally important to have a partner that consistently maintains client service resources and industry expertise. Investment in Technology: The financial strength of J.P. Morgan allows us to invest an average of $6 billion annually in technology, enabling our clients to achieve cutstainding operating efficiencies, improved accuracy, and enhanced operating margins. J.P. Morgan is among the leaders In leveraging full image technology across the organization as well as utilizing internet technology to facilitate payment processing. On behalf of your J.P. Morgan team, we thank you for this opportunity to submit our proposal. We are confident that we have presented a unique offering to help meet your overall treasury management objectives. We are available to answer any questions you might have about the technical capabilities, solutions, and pricing outlined in this proposal. We are eager to begin a relationship with the City of Santa Ana, Sincerely, pf M ` J Amy Rutz Vice President, Relationship Manager ,IPruorgan nhmv Bark, NA, 17875 Von Karma awm i. 1900, L A 9261 I,Jgh,w 949. 1$.,17:74 55A -15