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Propcss:,ai'lrtis thrr City of Santa Arta <br />J.I ?Morc;an <br />Your Treasury Management Officer, Manish Patel, will <br />Help to maintain an appropriate account structure <br />Tailor solutions specific to the City, using our suite of cash management products and <br />Services <br />Introduce new products and services as they becor e available <br />Your dedicated Client Service Professional, Georgina Gomez, will: <br />Serve as your central porn[ of contact for any inquiries, research issues and status updates <br />across all product lines <br />,P11 ?if /,(/ ,Y): nr,n,n (f; <br />i t M I(I , r If, fl) .s ,, ,,il ✓.t . <br />Yes. <br />Recognizing the importance of providing prernier client service, J.P. Morgan is commlitted to <br />delivering a quality of service that not only meets the City's expectations, but also exceeds <br />industry standards. <br />Your CSP — A single point of contact for day -to -day issues and inquiries <br />,f.P. Morgan uses a cross - product support approach to customer service. If Georgina is unable to <br />resolve issues at the initial po4nt of contact, she will engage the appropriate J.P. Morgan <br />departmi on your behalf. <br />Our CST's consult with product and operations experts, as needed, to deliver appropriate and <br />timely resolutions with respect to client requests, while our Operations experts are responsible for <br />managing research functions for client investigation requests. <br />As your dedicated CSIP, Georgina will be the primary contact for any inquiries, comments or <br />concerns. She can be reached during business houirs at 520- 878 - 2318. <br />r:w ,t,�W"I ;tc„ t , <br />„ is 'If , <br />Yes. <br />Although all Inquiries can submitted via contact with your GSP, we also offer clienf service <br />contacts specific to product. Contact information and hours of availability are outlined below. <br />Contact numbers will be provided during implementation. <br />Depository Service <br />Cash Services — 6:00 a.m. -3:00 p.m. PT, Monday through Friday. <br />Gash Letter Services — 7:00 a.m. -3:00 p.m. PT, Monday through Friday. <br />Controlled Disbursement <br />The primary treasury service contact is available during standard business hours. Our <br />Treasury Services Solution Center's hours of operation are from 5:00 a.m. PT to 5:00 p.m. <br />PT. <br />ACH <br />The primary treasury service contact is available standard business hours within each time <br />zone. Our Treasury Services Solution Center's hours of operation are from 5:00 a.m. PT to <br />5:007 p.m. PT. <br />Hours of the Tampa ACH client service team are 5:06 a.m. to 3:00 p.m. PT, Monday through <br />Friday. <br />55A -23 <br />