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California Department of Justice <br />Memorandum of Understanding <br />• Scheduled, non -emergency downtime. System maintenance will be limited to non - <br />regular business hours. The City will receive an e-mail notification of scheduled <br />maintenance activities three (3) calendar days prior to scheduled service interruptions. <br />The notification will include an abbreviated overview of planned activities and potential <br />service interruption. <br />Unscheduled, emergency downtime. Unscheduled system maintenance will be <br />conducted only when a system component has failed without warning, or the operational <br />integrity or system security is faced with an immediate failure. If possible, the City will <br />receive an e-mail announcement of unscheduled emergency maintenance activities prior <br />to the unscheduled service interruption. The notification will include an abbreviated <br />overview of planned activities and potential service interruption. <br />• Change Management Process. Each agency agrees to notify the other agency in <br />advance of any technical or system changes that will affect the <br />JusticeMobile/JusticeMDM system or access to the system. This includes any scheduled <br />maintenance periods, or emergency maintenance; disconnection or suspension of the <br />service by either agency party; modifications to agreed upon configurations or outages. <br />Contacts for such notification are listed in the Representatives section. <br />• Disaster Recovery Process. In the event of a major service disruption or major <br />catastrophic event, each agency agrees to coordinate the recovery of their system with <br />each other to meet the recovery time objective for the system or service. DOJ will <br />address the JusticeMobile/JusticeMDM service after all DOJ systems have been <br />addressed. <br />DOJ/City of Santa Ana — November 2015 Page 12 of 16 <br />