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e. Web based system must be able to show: <br />i. All work order status; <br />ii. Maps of zones as provided by City; <br />iii. Response time to work orders; <br />iv. Costs by zones; <br />V. Square footage cleaned by zones; <br />vi. Custom graphs and reports to include but not limited to; <br />vii. Total Locations received from Graffiti Hotline; <br />vill. Total Location received from App <br />ix. Total Square Footage Removed <br />x. Average response time for service calls through Graffiti Hotline/App <br />1. Same Day Response <br />2. Within 24 Hours <br />3. Within 48 Hours <br />4. Over 48 Hours and/or referred to other Agencies <br />xi. Maps in Google Earth; <br />f. The City shall have access to this data following completion of the work order for a period of three years. <br />g. All data collected in the database for this project is the property of the City of Santa Ana. <br />111. MOBILE APPLICATION TOOL <br />a. Contractor shall provide a mobile application free for City personnel and the general public. <br />b. This application shall allow for the submission of photos of graffiti electronically into Contractor's Work Order System. <br />c. Reporting party shall automatically receive an electronic response with all before and after photos once the work has <br />been completed. <br />d. This application shall be available on IOS and Android platforms, including, but not limited to Apple (Phone and <br />Google Android mobile devices. <br />e. Mobile requests are to be electronically submitted to work order system and assigned a work order number in real <br />time. <br />f. Upon job completion, a "Thank You" note with all before and after photos are to be transmitted electronically to the <br />resident's email address. <br />g. Responding email must have a feedback link to an electronic survey that allows residents to rate services and <br />response time. <br />h. App shall have flexibility to allow reporting of other Public Service Requests at no additional cost to the City. <br />i. App must be available on the App Store and Android marketplace at the cost of the contractor. <br />j. App must be a native IOS and Android app, mobile webpages requiring the public's data usage from their browser <br />are not acceptable alternatives. <br />k. A web link is to be included that allows residents to submit their requests directly on the City's website. <br />I. Contractor must be able to demonstrate all aspects of the web based work order system and mobile app through a <br />working version of the software prior to award of RFP, and must include Smartphone app names and contact <br />information for a minimum of three (3) municipal customers of similar size that have used contractor's software for at <br />least 12 months. <br />IV. DELIVERABLES <br />a. A minimum of at least two hundred (200) hours of daily weekday surveillance will be required as part of the contract. <br />In addition, a minimum eight (8) hours of daily weekend and Holiday surveillance will be required as part of this <br />contract. The surveillance activities will be done at the Contractor's cost. <br />10 <br />