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d. Properly clean-up work areas, and dispose of paints, chemicals, solvents, and cleaning agents utilized in <br />performing the graffiti removal work per local, state and Federal regulations; and <br />e. Accurately track and report the work location, scope, quantity of work performed, and employment utilization. <br />VII. ACCOUNT MANAGER / SUPPORT STAFF / WORK TRUCK CREW <br />a. Contractor shall provide a dedicated competent account manager who shall be responsible for the City <br />account/contract. The account manager shall receive all orders from the City and shall be the primary <br />contact for all issues regarding Proposer's response to this RFP and any contract which may arise pursuant <br />to this RFP. <br />b. Contractor shall designate once specific truck/individual to oversee an inspect work performed by <br />Contractor's personnel assigned to this contract. The representative shall be immediately available during <br />work activities to receive communications from the Project Manager and/or his/her designee. All Contractor <br />staff shall be a cell phone in order to be contacted by the Project Manager ana/or his/her designated staff. <br />c. The Contractor shall utilize only trained, competent employees in the performance of this contract. At the <br />request of the City, the Contractor shall remove from assignment to this contract any incompetent, abusive, <br />or disorderly employee, whether supervisory or non -supervisory. <br />d. Any person assigned to this contract found to be in possession of and/or under the influence of intoxicants <br />or narcotics shall be removed from assignment to his contract. This person may be subject to arrest and <br />criminal prosecution. <br />e. Personnel employee by the Contractor shall be screened and are not to perform services under the contract <br />without prior approval from the Contract Representatives. All employees' peforming services must undergo <br />a criminal background investigation by the Santa Ana Police Department prior to service under this contract. <br />f. Contractor shall also provide adequate, competent support staff that shall be able to service the City during <br />normal working hours, Monday through Friday. Such representative(s) shall be knowledgeable about the <br />contract, products offered and able to identify and resolve quickly any issues including but not limited to <br />order and invoicing problems. <br />g. Contractor account manager shall be familiar with City requirements and standards and work with the <br />Project Manager and/or his/her designee to ensure that established standards are adhered to. <br />h. Contractor account manager shall keep the City Specialist informed of requests from departments as <br />required. <br />VII. EQUIPMENT <br />a. The Contractor's vehicles and equipment shall be neat in appearance and easily identified. Identification of the <br />Contractor's vehicles shall consist of, at a minimum, company name, local telephone number, and contract <br />services provided by City of Santa Ana in print no less than eight (8) inches tall. <br />b. The Contractor shall maintain its vehicles and equipment in safe and mechanically sound condition. <br />c. The Contractor shall provide all personnel, vehicles, supplies, and equipment necessary to perform services. <br />12 <br />