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TriTech Project Roles and Responsibility <br />3.6 GIS Analyst <br />As part of the implementation team, TriTech utilizes a GIS Analyst that specializes in geographical <br />information technology. The GIS Analyst is responsible for: 1) Performing an analysis and preparing a report <br />regarding the Client's GIS source data including street centerline data, routability, and response area polygon <br />data based on TriTech specified requirements for Inform CAD, Inform Mobile, Inform FBR, and Inform <br />RMS; 2) Consultation services regarding converting the GIS source data for use in Inform CAD, Inform <br />Mobile, Inform FBR, and Inform RMS; 3) providing training for applicable TriTech GIS tools; and 4) <br />preparing the one-time GIS data import for Inform CAD and Inform Mobile. <br />These GIS activities are intended to provide information that will allow the Client to optimize the accuracy <br />and quality of Client GIS data during Project implementation. <br />3.7 Inform RMS/Inform FBR Business Analyst <br />Inform RMS and Inform Field Based Reporting (FBR) Business Analyst(s) participate in various activities <br />throughout the implementation of each of these Subsystems. They are primarily responsible for conducting <br />the System Orientation with the Client to observe and evaluate the Client's current business practices and <br />make recommendations for improving efficiency and areas that need to be reviewed. They also conduct the <br />Demonstration of Licensed Functionality (DOLF) or Administration Training, performing TriTech's role <br />during FAT and providing consulting support throughout the Project implementation lifecycle. <br />After the completion of the DOLF session, ownership for continued Code File configuration and <br />maintenance transfers to the Client. At this stage, the Business Analyst will serve as a consultant for the <br />Client's further configuration of the Client's system until the Client's System is in live operation. These <br />activities are described in later sections of this SOW. <br />The Business Analyst will be an active participant in many of the milestone events through the course of the <br />Project and will participate in Project status calls, as needed. <br />3.8 Training Specialist <br />Training for TriTech applications is provided by TriTech Training Specialists. Training staff for other <br />products and functions will vary by the type of product and training proposed. <br />This process is described in greater detail in the training sections of this document, related to each of these <br />products. <br />3.9 Client Installation Services Team <br />TriTech's Client Installation Services (CIS) team is responsible for installation and integration of TriTech <br />Software onto the system hardware, operating system and database systems identified for this Project. This <br />team works closely with the Client's staff to coordinate IP and network addressing, security accounts, <br />network connections, and remote access to the System. <br />This process is described in greater detail in Section 7.2, System Installation of the SOW. <br />3.10Technical Services Group <br />Customer service functions and technical support for the Client's System during the Project is coordinated <br />by the TriTech Project Manager. After Go Live, TriTech's Technical Services Group is responsible for <br />providing on -going support for the Client's System as defined in the Agreement and the Software Support <br />Agreement. <br />