Laserfiche WebLink
REQUEST FOR <br />COUNCIL ACTION <br />CITY COUNCIL MEETING DATE: <br />MARCH 1, 2016 <br />TITLE: <br />"mySANTA ANA" SMARTPHONE <br />APPLICATION <br />{STRATEGIC PLAN NO. 7, 5A) <br />I <br />CITY MANA ' R <br />RECOMMENDED ACTION <br />Receive and file. <br />DISCUSSION <br />CLERK OF COUNCIL USE ONLY: <br />►.MJrJ00IT14 l <br />❑ As Recommended <br />❑ As Amended <br />❑ Ordinance on 1®` Reading <br />Ordinance on 2nd Reading <br />Implementing Resolution <br />❑ <br />Set Public Hearing For <br />CONTINUED TO <br />FILE NUMBER <br />This report is intended to provide the City Council with details and background on staff's efforts to <br />promote real -time dispatching for Public Works programs through smart phone reporting from the <br />community. <br />In 2011, the Public Works Agency launched the smartphone application (APP), "mySantaAna," <br />for the community to report graffiti to the Public Works Agency for removal. The APP was <br />originally marketed through Com -link, Graffiti Paint -Out Day, other community events, and staff's <br />participation at neighborhood meetings. The first year in use, the community reported 638 <br />requests for service to remove graffiti and, in the second year, that number increased by <br />78 percent for a total of 1,138 reports. During 2015, the total number of service requests for <br />graffiti removal was 9,720. This is an 88 percent increase from the first year in use. <br />By 2013, APP updates enabled community users to receive direct responses to their requests <br />with updates of the completed work, including pictures. Field staff also benefited from the ability <br />to receive requests and photos directly to their smartphone, which helped them to locate and <br />address the service issue faster. As a result of these successes, portals for additional Public <br />Works services were created to allow for additional reporting through the APP. Twelve service <br />request types were added, which included abandoned property, bus shelter /furniture <br />maintenance, potholes, sidewalk defects, street light repair, street signs, street sweeping, storm <br />drains, trees, water pollution /hazardous waste, water wasting, and weeds. Below is a summary <br />of all requests received through 2015. <br />19F -1 <br />