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"mySantaAna" Community Reporting Application for Smartphones <br />March 1, 2016 <br />Page 2 <br />TOTAL ANNUAL REQUESTS <br />TYPE OF REQUEST 2011 2012 "2013 <br />2014 <br />2015 <br />Graffiti 638 625 1,138 <br />1,715 <br />9,720 <br />Abandoned Property 128 <br />342 <br />1,095 <br />Trees 44 <br />131 <br />150 <br />Sidewalk Defects 70 <br />106 <br />111 <br />Street Signs 19 <br />22 <br />78 <br />Potholes 15 <br />23 <br />68 <br />Street Swee in 2 <br />12 <br />28 <br />Weeds 46 <br />28 <br />54 <br />Street Light Repair 24 <br />40 <br />77 <br />Water Pollution /Hazardous Waste 8 <br />14 <br />180 <br />Storm Drain 3 <br />9 <br />13 <br />Water Wastin <br />9 <br />152 <br />Bus Shelter /Furniture Maintenance <br />46 <br />GRAND TOTAL ANNUAL REQUESTS 638 625 1,497 <br />2,451 <br />11,772 <br />In 2014, staff worked with App- Order, which is the application developer and partner company to <br />the graffiti abatement contractor (Graffiti Protective Coatings), to develop a real -time dispatching <br />pilot program. This program would enable City staff to respond directly to the public in real time <br />through the APP, utilizing smartphones /tablets from the field. The pilot program focused on the <br />abandoned property program within Public Works, Maintenance Services Division. This program <br />has experienced a 64 percent increase in requests for service, with a 70 percent success rate for <br />requests completed and closed within 24 hours. <br />As part of the graffiti removal contract awarded by City Council in October 2015, staff <br />successfully included the development of additional service portals to the mySantaAna APP for <br />an annual fee of $10,000. This fee is a reduced rate to Santa Ana and $15,000 below the market <br />rate for portal development and system maintenance. Real -time dispatching has now been <br />launched for reporting issues with potholes, sidewalk defects, signs, and trees. Public Works <br />field crews have been equipped with smartphones /tablets so they have the ability to receive a <br />request directly from the community while in the field and provide expedited service. <br />Marketing of the mySantaAna APP is an ongoing effort. Staff will continue to promote this <br />valuable resource through neighborhood meetings, Com -Link, water billing notices, the City <br />website, and other City community publications. <br />19F -2 <br />