25B - AGMT - BILLING SOFTWARE - Laserfiche WebLink

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• Work order number (or one or more ranges of work order numbers) • Work order type (such as Meter Exchange, Move -Out Move -In, Add Budget, etc.) • Meter or communication device • Schedule date or date range • Application • Work Order Status (History, Complete, External, Hold pending a reading, Not Printed, Printed, etc.). You can also filter simply for orders not yet in history. • Service area • Field worker • Property class • Customer name (across multiple accounts) • Address (across multiple accounts) After you set your desired search term(s) and filter(s), enQuesta lists work orders satisfying your criteria. This scrollable, multi - column result list includes over twenty order parameters. The Work Order Search screen provides you with these useful link columns: • [Work Order] Number — Click this link to display the work order in View mode (read only). When done, click the Back button until you return to Inquiry. • Account Number — This exits you from Work Order Search and takes you to that work order's specific account in Inquiry, where you can perform work -order or other actions as you would normally. Batch Rebill Standard REBILL on the Online Posting menu is a manual procedure used to individually set one or more accounts to re -issue the latest bill during a subsequent "Special Billing" run. This type of REBILL is typically run to correct parameters such as rates, dates, or readings that were incorrect on the original bills of a small number of accounts. But what if a large number of just - billed accounts are affected by such an error? For example, every account in a particular billing run or every account billed with a particular rate. To solve such larger -scale problems, the automated BATCH SET ACCOUNTS TO REBILL and BATCH SET ACCOUNTS TO REVERSE programs are now available from the enQuesta v4.5 menu system. Unlike the Online Posting method, where you mark accounts for REBILL individually, in BATCH SET ACCOUNTS TO REBILL and BATCH SET ACCOUNTS TO REVERSE you first create and then upload into enQuesta a text file listing all the accounts to receive the adjustment. City of Santa Ana - enQuesta Upgrade Statement of Work Page 9 of 32 Proprietary and Confidential to Systems & Software, Inc. 2/16/2016 Document subject tA liflal Public Records Act