25B - AGMT - BILLING SOFTWARE - Laserfiche WebLink

Home Browse Search

X. The Customer is responsible for devising a Simulation plan and completing all Simulation activities. The Simulation will replicate the actual Go -Live by providing a dry -run of the Go- Live activities. The Customer is responsible for testing all business processes, including interfaces, during Simulation. Please see "Appendix 8 - Sample Simulation Plan" for a typical Simulation plan. XI. The Customer will provide meeting room space to serve as a Project Conference room, as necessary. Meetings will typically range from 5 to 10 people. XII. The Customer will procure and complete the initial set -up of all enQuesta environments to include Production, Train and Test. The initial set -up will include installation of the required operating system for each of the enQuesta environments, per S &S recommendations. These recommendations can be found in the "Server Hardware" section of this Statement of Work. Installation of database software will not be part of the initial set -up performed by the Customer. Note - if the initial Customer set -up is not completed by the agreed upon date within the Project Plan, this may result in the shifting of key dates including go -live which may result in a change of scope and be subject to a Change Order. XIII. To maintain a single IP address and interface configuration, it will be necessary for S &S to hop (via SSH) to the WebConnect servers in Production and Train /Test. The Customer will provide direct connectivity to the enQuesta servers, and an Indirect connection / Hop will be instituted from the application server, database server, or Citrix via SSH to connect to the WebConnect Server allowing S &S to provide secure, authorized remote support by utilizing the existing VPN or one of the following methods: a. A Cisco ASA5505 Security Device residing on the Customer's network configured using a private network not on the Customer's LAN. b. A site -to -site connection compatible with S &S' CISCO 5512 -x ASA VPN Concentrator. Our preferred network connection is at least 1.5Mbps. The WebConnect servers should be in a DMZ or isolated from production LAN via a firewall, XIV. enQuesta Printing /Printer Requirements - A variety of formats are output by the enQuesta application to include Postscript, PCL, and ASCII text. When selecting printers, the Customer needs to keep in mind as not all printers are capable of all these languages (postscript, in particular, is often an add -on feature at extra cost if available for a particular printer model). It is recommended that when selecting a new printer, the Customer discuss with your vendor your needs and that of enQuesta to gain assurance that the printer is compatible with the languages noted above. Additionally, pin -feed or dot - matrix printers are not supported within enQuesta. Laser printers with network connectivity are required. XV. Cash Receipt printers must be capable of being accessed via a Network IP address, Serially attached Cash Receipt printers are not supported unless the Customer has created a Windows print service on the desktop to which that receipt printer is attached for the enQuesta server to send to over the network. XVI. The Customer will maintain the following for all enQuesta environments: a. Micro Focus Runtime - Server Express - 5.1 SP6 b. Micro Focus Database Connectors for Oracle 5.1 1. Four (4) 10 -packs have been included c. Micro Focus Developer - Server Express - 5.1 SP6 1. Four (4) developer licenses have been included d. RedHat Linux operating system 5.X. The Customer's Training Environment, Production Environment and Test Environment, if on separate servers, will require this operating system. 1. S &S to provide an ISO for RedHat Linux operating system. City of Santa Ana - enQuesta Upgrade Statement of Work Page 17 of 32 Proprietary and Confidential to Systems & Software, Inc. 2/16/2016 Document subject tQt lif2rya Public Records Act