Laserfiche WebLink
No plan or effort has been scoped or included for special requests to parse, transform or <br />provide Customer specific data conversion services. No plan or effort has been scoped or <br />included to physically archive any current enQuesta data. S &S has planned to convert all <br />existing history currently on the Customer's production enQuesta system. <br />Archiving of historical customer data is a recommended feature of enQuesta and is included <br />as a benefit of the Annual Support & Maintenance Agreement (ASMSC). For optimal <br />performance, S &S recommends that five (5) to seven (7) years of current customer data be <br />converted and loaded into the new enQuesta system. S &S recommends that any data that is <br />older to be archived to tables that are accessible using ad -hoc query tools (i.e. Cognos BI). <br />The following will only be accessible via Cognos reports if it is archived: <br />• Billing history <br />• Consumption history <br />• Reading history <br />The complete Work Order history and Cash history will be accessible in enQuesta. The <br />amount of data to be loaded into enQuesta during the conversion will be an important <br />consideration before project kick -off as it will help determine the recommendations for <br />database size. <br />V. enQuesta Training <br />S &S has planned for up to one hundred (80) hours for preparation and delivery of New <br />Feature Training effort for the enQuesta upgrade. This effort includes completion of the <br />training matrix, course scheduling, project team training, and end user training activities. The <br />planning and development activities will take place remotely however the actual delivery of <br />the training will occur on site. All Training will focus on the new features of <br />enQuesta. Participants in project team and end user training programs shall be existing <br />enQuesta users, and shall not require process related instruction. <br />Training Matrix and Scheduling: The S &S team will provide the Customer with a User Training <br />Matrix Template and work with the customer to complete details i.e. user names, positions <br />and job functions. The purpose of the User Training Matrix is to list the users needing <br />training. It is also used to identify security groups. <br />S &S' proposed End User team training program includes the following courses contingent <br />upon the final User Training Matrix. The training program shall not exceed ten (10) days. <br />Project Team Training <br />Hours per <br /># of <br />Total <br />Session <br />Sessions <br />Hours <br />Inquiry & Navigation <br />2 hours <br />1 <br />2 <br />Reading Edit Criteria <br />2 hours <br />1 <br />2 <br />Billing Collection Events <br />2 hours <br />1 <br />2 <br />Rates <br />2 hours <br />1 <br />2 <br />Security <br />2 hours <br />1 <br />2 <br />Configuration <br />2 hours <br />1 <br />2 <br />Document Designer - Letters <br />4 hours <br />1 <br />4 <br />and Work <br />Orders <br />City of Santa Ana — enQuesta Upgrade Statement of Work <br />Page 20 of 32 Proprietary and Confidential to Systems & Software, Inc. 2/16/2016 <br />Document subject t�t �ilif2# Public Records Act <br />