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Project Team Training <br />Hoursper <br /># of <br />Total <br />Session <br />Sessions <br />Hours <br />Work Queue <br />2 hours <br />1 <br />2 <br />Multi -Level Adjustments (for <br />2 hours <br />1 <br />2 <br />project team to determine <br />configuration) <br />System Admin <br />2 hours <br />1 <br />2 <br />Job Scheduler Configuration <br />4 hours <br />1 <br />4 <br />End User Training <br />Inquiry & Navigation <br />2 hours (# of <br />4 <br />8 <br />sessions depends <br />on training room <br />capacity and # of <br />trainees) <br />Reading Edit/ Bill Processing <br />2 hours <br />1 <br />2 <br />Work Queue & Configuration <br />1 hour <br />2 <br />2 <br />Multi -Level Adjustments <br />1 hour <br />2 <br />2 <br />VI. S &S will be on -site for the week of Simulation. S &S will participate by aiding in the Project <br />Management and responding to and the resolving of issues. <br />VII. S &S will be on -site for the weekend prior to and the week of Go -Live. In terms of the go -live, <br />S &S will execute the cutover plan, which will include the final drawing down of the enQuesta <br />3e environment, enQuesta final data conversion, and the activation of the configured <br />enQuesta environment. Due to the length of time required for the data conversion, the <br />production enQuesta must be down for three days. No transactions, including payments, can <br />be entered on the Friday before Go -Live or during Saturday and Sunday before Go -Live. The <br />Sunday before Go -Live is reserved for the testing of the new system. The legacy enQuesta <br />can be used for viewing purposes only in order to look up records. Actual downtime will be <br />discussed and projected once the third conversion has been completed and the timings are <br />collected and the Go -Live plan is established in an effort to return the Customer to full CIS <br />capability. <br />VIII. S &S will provide the standard enQuesta API and documentation to the Customer and <br />Selectron. S &S will provide for project management, implementation services, testing and <br />go -live support of the new IVR integration. This will also include collaboration with the <br />Customers IVR vendor, Selectron. Services will be provided remotely with no travel <br />anticipated. Any changes or modifications to the standard API would be out of scope and <br />subject to change control. <br />• Provide vendor with available enQuesta IVR API /WSDL documentation for the version <br />of enQuesta to be deployed. (v4.5) <br />• Provide vendor with the technical clarification on the API as needed. <br />City of Santa Ana - enQuesta Upgrade Statement of Work <br />Page 21 of 32 Proprietary and Confidential to Systems & Software, Inc. 2/16/2016 <br />Document subject tq t< I1 Q"' Public Records Act <br />