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Guest House RFP# 15-129 4. PROJECT MANAGEMENT PLAN 45 | Page the Mercy House Housing Stabilization Case Manager. If the Property Manager and/or Housing Stabilization Case Manager does not resolve it, the resident should then contact Solari’s Regional Manager. If the problem is not resolved at this level, the resident may submit in writing his/her complaint to the next position of authority, which is the President for Solari Enterprises. Complaints can be mailed or hand delivered to the Agent and can be signed or anonymous. 4. Lease and House Rules Violations Evictions are minimized through clear communication with residents regarding responsibilities and expected behavior. Bi-weekly meetings with the site staff team, including the lead service provider, Mercy House and Solari property management staff will have a standardized agenda that will address all concerns that span property management and service provision. The meetings will include at a minimum: significant and relevant changes, rent changes, events and activities scheduled at the property, legal notices received by residents, eviction updates, resident issues, and move-ins and outs. At the meetings the team will discuss strategies for site staff to assist households in obtaining the services or support they need in order to preserve their housing. Mercy House may also assist residents with requesting reasonable accommodations in the event that lease violations are caused by circumstances involving a disability. The weekly meetings will provide opportunities for early intervention to avoid lease action. Notices to perform or quit will be issued by the property manager for lease violations. However, unless instructed in writing otherwise by a tenant, Mercy House Housing Stabilization Case Managers will receive a copy of the notices. This practice gives Mercy House the opportunity to intervene on the tenant’s behalf to prevent eviction and preserve tenancy. Mercy House will work collaboratively with the tenant, Solari, and each other to prevent evictions. Evictions shall always be a last resort. House rules, tenant law, and the leases shall be the framework that management staff shall refer to when working with services and with tenants to retain their housing by minimizing behavior that disturbs the quiet enjoyment of others. Regardless, where consistent application of leniency and flexibility is likely to result in housing retention, such accommodations shall be built into the team's response to tenant issues. The following lists the standards for addressing lease and house rules violations. Mercy House will work in partnership with Solari according to these guidelines. Prevention Steps: a) Solari Property Management and Mercy House team, during bi-weekly meetings, and 3-58