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Guest House RFP# 15-129 4. PROJECT MANAGEMENT PLAN 48 | Page to complain and make suggestions for changes in services at the property. Mercy House and Solari will meet regularly to discuss the individual and community concerns that arise at the property to ensure community vitality and housing stability. H. Reasonable Accommodation and/or Modification Requests 1. Reasonable Accommodations and/or Modifications Request All requests will be made to meet the needs of disabled applicants, including applicants with both physical and/or mental disabilities. Solari will apply the same screening criteria to all applicants. However, Solari is obligated to offer applicants with disabilities additional consideration in the application of rules, practices, or services and structural alterations if said accommodation will enable an otherwise eligible applicant or tenant with a disability an equal opportunity to access and enjoy the housing provided. Solari is not, however, required to make a reasonable accommodation or physical modification if the accommodation or modification will result in an undue financial or administrative burden to the property or if it requires management to alter or change a basic component of the housing. If an applicant has a physical or mental disability, and as a result of this disability there are reasonable accommodations that should be considered in the application, the applicant may attach a note to the application describing the reasonable accommodation(s) being requested and why it should be considered in the application. The applicant may be asked to fill out a Reasonable Accommodation Request form upon receipt of his/her application and the applicant may be requested to provide written verification from his/her health care provider or other credible party that: 1) the applicant is disabled under California law; and 2) the requested accommodation is related to, and needed because of, the disability. Based on the assessment by Mercy House, or request by the applicant, Mercy House staff will assist with the application process. Services typically offered by Mercy House staff include: explaining and filling out the application form, obtaining supportive documents need to complete the application, attending the property management interview with the applicant, providing bus passes for site visits and interviews, assisting with the appeal process, assisting in the request for a reasonable accommodation, advocating for the tenant or applicant, attending meetings with the tenant and outside agencies, and assisting in locating alternate housing, among other support. 3-61