3 - PUBLIC HEARING ANNUAL ACTION PLAN

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Page 3 of 5 form HUD-50075-HP (12/2014) B.3 Progress Report. Provide a description of the PHA’s progress in meeting its Mission and Goals described in the PHA 5-Year Plan. Goal #1: Expand the supply of affordable housing by applying for additional Housing Choice Voucher when available. Apply for any new funding opportunities.  SAHA issued an RFP for 25 VASH Project-Based Vouchers made available under PIH Notice 2015-11. No proposals were received and SAHA was unable to submit an application for the set-aside. Goal #2: Improve the quality of assisted housing by improving voucher management, increasing customer satisfaction, and impro ving specific management functions.  Retain high performer SEMAP: SAHA was certified as a High-Performing PHA for FY 2015. Effective July 2015, for SEMAP Indicator # 3 SAHA will sample a sufficient number of files per year in order to have 95% confidence that the quality control results obtained from those file reviews is representative of the entire population of assisted-families. This representative sample will determine what percentage of SAHA files have the correct housing assistance calculated for the entire population of assisted-families. For SEMAP Indicator # 5, SAHA will sample an equitable amount of housing inspections per Housing Inspector as sampled and reviewed for SEMAP Indicator # 3. This sampling is conducted on a monthly basis. This increase in the number of sampled files will exceed HUD’s minimum requirements under SEMAP and improve the quality, integrity and accuracy of SAHA’s casework and inspections.  Open on-line wait list application process: In July 2015, SAHA opened an on-line Waiting List. A total of 16,375 applications were submitted before the on-line Waiting List was closed.  Implement applicant portal: In September 2015, SAHA implemented a new applicant portal for applicants to use to make changes on their Waiting List application.  Research paperless file options: SAHA met with one vendor to discuss options for paperless files.  Maintain leasing to 100% of HAP funding: SAHA utilized 99.7% of our Budget Authority from HUD for CY 2015. Goal #3: Increase assisted housing choices, portability counseling to 100% of participants, conducting outreach to potential property owner.  Continue to mail owner/participant newsletters: In December 2015, SAHA implemented a new monthly electronic Landlord Newsletter. In January, SAHA mailed a request to all of our participants for their e-mail addresses with plans to send a monthly electronic Family Self-Sufficiency Newsletter to our participants in the future.  Implement annual customer satisfaction survey: Goal #4: Promote self-sufficiency by increasing employment among participants, linking to supportive services to increase independence for the elderly and/or disabled, and increase participation in the Family Self Sufficiency (FSS) program.  Continue to provide referrals to the Santa Ana W/O/R/K Center for job training and placement services, providing information and linkages to the County’s Council on Aging (elderly services) and the Dayle McIntosh Center (disabled services), and conducted recruitment for the FSS program at initial voucher issuance, at annual re-examinations, and through tenant newsletters: SAHA increased the number of participants in the Family Self-Sufficiency Program and qualified for a second full-time FSS Coordinator position effective January 2016. Goal #5: Ensure equal opportunity and affirmatively further fair housing through coordination with the Orange County Fair Hou sing Council, the preparation of the Analysis of impediments to fair housing choice, and continued training on fair housing practi ces for staff owner’s and participants.  Fair Housing programs and resources are included in all issuance briefings, reasonable accommodation tracking logs updated. Communication was maintained with the County’s Fair Housing Council, Public Law Center, and Legal Aid, ensuring proper referrals for anyone alleging discrimination, whether an HCV participant or member of the public: SAHA held a meeting with the Orange County Legal Aid Society to discuss ways to improve communication and enhance collaboration to serve our community.  Assist the City of Santa Ana in maintaining of the housing Stock: 3-5