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Barbara Smith P.O. Box 5173, Fullerton GA 92838 Cell: 714 -273 -0404 - bes714 @yahoo.com Summary Dedicated General Manager offering more than 13 years experience in the hospitality industry, as well as in -depth knowledge of Revenue Management. Highlights • Exceptional customer service • Exceptional communicator • Inventory management systems • Rate Management • Revenue Analysis Accomplishments • Superb interpersonal skills • Conflict resolution • Hospitality Management • Guest Service Management • Contract Negotiation • Rated #1 TripAdvisor hotel of 26 Santa Ana hotels for years 2014, 2015 & 2016 • 2014 IHG Celebrate Service hotel video contest winner for America's Region (1 of 900 video entries) • 2014 -2015 Santa Ana Chamber Ambassador, 2016 Co -Chair Santa Ana Chamber Ambassadors • 2015 -2016 Co -Chair Santa Ana Chamber Hospitality Committee • 2014 IHG Revenue Management Advanced Certification • 2013 Intercontinental Hotels Group (IHG) General Manager Certification Experience General Manager /Revenue Manager November 2012 to Current SWK Properties, LLC- Holiday Inn Santa Ana CC Arpt - Santa Ana, CA • Oversee all aspects of a 176 room full - service hotel with 5,500 square feet of banquet space and a staff of 75 employees. • Maintain strong working relationships with all hotel departments and provide support to all department managers, • Possess great knowledge of IHG brand standards and best practices for each hotel department. • Manage hotel rates, rate yielding, and rooms inventory using Perform, Holidex and Opera hotel systems. • Create budgets, forecasts, and blackout calendars, as well as management of hotel third party rates. • Management of employee benefits and hotel insurance policies. Rooms Division Manager March 2008 to November 2012 Uniwell Corporation - Holiday Inn Buena Park - Buena Park, CA • Assisted in managing a 248 room full - service hotel in the entertainment zone area near theme park attractions. • Handled all guest service recovery issues and assisted in the implementation of staff Stay Real training. • Assisted in coordination of hotel guest room renovations in 2011 -2012, • Assisted in rate management and rate yielding using Perform, Holidex, and Opera hotel systems. • Created and implemented seasonal hotel packages in Opera using IHG shell package rate codes. • Created weekly forecasts and blackout calendars for sales department, Rooms Division Manager February 2003 to November 2008 Anaheim Plaza Hotel & Suites - Anaheim, CA Assisted in overseeing a busy 300 room full- service, independent hotel property located across the street from Disney theme parks. Handled all guest service recovery issues for most hotel departments. Assisted In rate management on hotel's individual website, as well as manually adjusting rates on each third party website. 13B -6