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REQUEST FOR <br />COUNCIL ACTION <br />CITY COUNCIL MEETING DATE: <br />MAY 3, 2016 <br />TITLE: <br />CONTRACT RENEWAL WITH N. HARRIS <br />COMPUTER CORPORATION, SYSTEM <br />INNOVATORS, FOR INOVAH CASHIERING <br />SYSTEM UPGRADE AND EXTENSION OF <br />MAINTENANCE AGREEMENT <br />(STRATEGIC PLAN NO. 7, 5) <br />J <br />CITY MANAG& <br />RECOMMENDED ACTION <br />CLERK OF COUNCIL USE ONLY: <br />FTT-29007ywk <br />® <br />As Recommended <br />El <br />As Amended <br />® <br />Ordinance on 1" Reading <br />® <br />Ordinance on 2nd Reading <br />❑ <br />Implementing Resolution <br />i] <br />Set Public Hearing For <br />CONTINUED TO <br />FILE NUMBER <br />Authorize the City Manager and Clerk of the Council to execute a second amended agreement <br />with System Innovators, a division of N. Harris Computer Corporation, for an upgrade of iNovah, <br />the City's integrated cashiering system, for an amount not to exceed $29,710. Authorization of <br />second amended agreement to also include ongoing software support and hardware systems <br />maintenance for the annual calendar year periods of 2017, 2018, and 2019, along with one <br />additional two year extension for the annual calendar year periods of 2020 and 2021 exercisable <br />by the City Manager and City Attorney, subject to non -substantive changes for an amount not to <br />exceed $202,807.30. <br />DISCUSSION <br />Staff recommends approval of a second amended agreement ("Amended Agreement") with <br />System Innovators, Inc. to upgrade the City's integrated cashiering system ("iNovah") to enable a <br />real-time interface with the City's municipal utility services billing system ("enQuesta"), to allow <br />real-time payment posting as outlined in the Amended Agreement (Exhibit 1). In order to ensure <br />the City is maintaining best practices as they relate to utility payment technology, an upgrade to <br />iNovah is recommended to enable real-time payment posting of online credit card, debit card, e- <br />check, and over -the -phone IVR (interactive voice recognition) payments to enQuesta. <br />The existing version of iNovah was implemented in 2014 and helps manage and process over <br />150,000 payments on annual basis. In making a timely upgrade to iNovah to enable real-time <br />payment posting of Municipal Utility Services payments the City will be following in the footsteps <br />of comparable cities such as Anaheim Public Utilities and Riverside Public Utilities, as well as the <br />South Coast Water District. <br />25F-1 <br />